Premium Chocolate Retail Ambassador

Lindt & Sprungli (U.K.) Limited; Bridgend; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Pension

Life cover

Chocolate allowance

Chocolate giveaways

Job summary

Lindt & Sprüngli (U.K.) Limited is seeking a retail store professional to support the Bridgend Outlet Store, driving sales and delivering Lindt’s premium service every day.

You will work as part of a brand ambassador team, ensuring exceptional customer experiences, visual standards, and compliance with health and safety while contributing to store profitability and guest satisfaction.

Qualifications

• Proven experience within a retail organisation is preferable.
• Proven track record of delivering performance at a high level within a team.
• Numerate with good analytical and IT skills.
• A highly motivated self-starter, with a drive for results.
• Excellent interpersonal skills, able to build relationships internally and externally.
• An infectious can do attitude – ready to try new things and enthuse everyone you meet.

Responsibilities

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Collaborate with store management team on opportunities for key trading periods
• Delivering and Developing Operational Excellence
• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
• Escalate issues to the store management team when necessary in a timely manner
• Delivering Outstanding Premium Visibility and Communication with our Customers
• Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
• Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and share best practice
• Maintain monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and go the extra mile to delight customers

Skills

Retail experience

Customer service

Numeracy

Interpersonal skills

Self-starter

Tools

IT skills

Job description

Lindt & Sprüngli (U.K.) Limited is seeking a retail store professional to support the Bridgend Outlet Store, driving sales and delivering Lindt’s premium service every day.

You will work as part of a brand ambassador team, ensuring exceptional customer experiences, visual standards, and compliance with health and safety while contributing to store profitability and guest satisfaction.