Premium Chocolates Retail Associate & Brand Ambassador

Lindt & Sprungli (U.K.) Limited; Trafford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Lindt & Sprüngli (U.K.) Limited invites you to join our Trafford Centre store team on a zero hour contract, where you’ll help deliver the Lindt service proposition and bring the Lindt brand to life for customers every day.

The ideal candidate has retail experience, numeracy and IT skills, a collaborative mindset, and a can‑do attitude. You’ll contribute to sales, customer satisfaction and operational excellence while upholding our values and delivering a memorable Lindt experience.

Qualifications

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer.
• Proven track record of delivering performance at a high level within a team
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships internally and externally
• An infectious can do attitude – ready to try new things and enthuse everyone you meet
• Being yourself every day

Responsibilities

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Collaborate with store management team on opportunities for key trading periods
• Delivering and Developing Operational Excellence
• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
• Escalate issues to the store management team when necessary in a timely manner
• Delivering Outstanding Premium Visibility and Communication with our Customers
• Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
• Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and share best practice
• Maintain monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and go the extra mile to delight customers
• Leading for an Inspiring Place to Work
• Take responsibility for developing your own skills and capability and support a learning culture
• Collaborate with line manager in order to achieve your own agreed PDP objectives
• Participate in monthly 1-2-1s with your line manager to guide your own performance
• Work with line manager to resolve personal performance issues in a timely manner
• Align with line manager on action plans from personal performance reviews

Skills

Retail experience

Numerate with IT skills

Interpersonal skills

Can-do attitude

Brand ambassador

Job description

Lindt & Sprüngli (U.K.) Limited invites you to join our Trafford Centre store team on a zero hour contract, where you’ll help deliver the Lindt service proposition and bring the Lindt brand to life for customers every day.

The ideal candidate has retail experience, numeracy and IT skills, a collaborative mindset, and a can‑do attitude. You’ll contribute to sales, customer satisfaction and operational excellence while upholding our values and delivering a memorable Lindt experience.