Premium Auto Service Advisor: Elevate Customer Experience

Sytner Group; Egham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity/Paternity/Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid community work day

Job summary

Sytner Group is seeking a Service Advisor at Maranello Ferrari Egham to deliver exceptional customer care, explain servicing options, and coordinate with workshop teams to ensure timely vehicle readiness.

The role emphasizes strong customer service, organisation, and communication, with training provided through our in-house Learning & Development team and Ferrari manufacturer courses.

Qualifications

• Experience in customer-facing roles within automotive or retail environments preferred.
• Excellent organisation and attention to detail.
• Strong communication skills and ability to manage expectations.
• Willingness to learn and progress with in-house and manufacturer courses.

Responsibilities

• Assist customers with vehicle servicing options and recommendations.
• Keep customers informed of workshop status and timelines.
• Coordinate with technicians/workshop control to ensure timely vehicle readiness.
• Provide high levels of customer service in a busy dealership environment.

Skills

Customer service

Organisational skills

Communication

Team player

Kerridge knowledge

Tools

Kerridge

Job description

Sytner Group is seeking a Service Advisor at Maranello Ferrari Egham to deliver exceptional customer care, explain servicing options, and coordinate with workshop teams to ensure timely vehicle readiness.

The role emphasizes strong customer service, organisation, and communication, with training provided through our in-house Learning & Development team and Ferrari manufacturer courses.