Service Advisor - Elevate Customer Experience in Auto Group

Stoneacre Motor Group; Tees Valley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Industry-leading salary

Flexible working patterns

Bonus scheme

Training and development

Career progression opportunities

Pension scheme

Uniform provided

Free parking

Employee discounts

Wellness programme

Job summary

Stoneacre Motor Group is seeking a Service Advisor to join our fast-growing UK dealership network. You will manage customer communications, liaise with the workshop, and ensure a seamless service experience that exceeds expectations.

The role offers an industry-leading salary, flexible working patterns, a bonus scheme, and extensive training. You will thrive in a high-pace environment and work with RTC/Kerridge or ADP systems to deliver outstanding after-sales service.

Qualifications

• Minimum of 1 year of service advisor experience.
• Experience with RTC & Kerridge /ADP Systems preferred; training can be provided.
• Excellent communication skills across phone, email and in person.
• Strong attention to detail and time management.
• Ability to work independently and as part of a team.

Responsibilities

• Manage all customer communications and interactions for the dealership.
• Identify service needs and confirm work with the customer.
• Liaise with the workshop to confirm completion times and relay updates.
• Perform visual checks for damage on customer vehicles.
• Provide regular progress updates to customers.
• Process payments and issue invoices.
• Assist with handling complaints in line with policy.
• Ensure handover and administration of customer vehicles is complete and accurate.
• Communicate professionally to deliver premium customer service at all times.
• Strive to meet all objectives and exceed service expectations.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Problem solving

Tools

RTC

Kerridge

ADP Systems

Job description

Stoneacre Motor Group is seeking a Service Advisor to join our fast-growing UK dealership network. You will manage customer communications, liaise with the workshop, and ensure a seamless service experience that exceeds expectations.

The role offers an industry-leading salary, flexible working patterns, a bonus scheme, and extensive training. You will thrive in a high-pace environment and work with RTC/Kerridge or ADP systems to deliver outstanding after-sales service.