Ferrari Service Advisor

Sytner Group; Egham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity/Paternity/Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid community work day

Job summary

Sytner Group is seeking a Service Advisor at Maranello Ferrari Egham to deliver exceptional customer care, explain servicing options, and coordinate with workshop teams to ensure timely vehicle readiness.

The role emphasizes strong customer service, organisation, and communication, with training provided through our in-house Learning & Development team and Ferrari manufacturer courses.

Qualifications

• Experience in customer-facing roles within automotive or retail environments preferred.
• Excellent organisation and attention to detail.
• Strong communication skills and ability to manage expectations.
• Willingness to learn and progress with in-house and manufacturer courses.

Responsibilities

• Assist customers with vehicle servicing options and recommendations.
• Keep customers informed of workshop status and timelines.
• Coordinate with technicians/workshop control to ensure timely vehicle readiness.
• Provide high levels of customer service in a busy dealership environment.

Skills

Customer service

Organisational skills

Communication

Team player

Kerridge knowledge

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Maranello Ferrari Egham.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Ferrari to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Maranello Ferrari Egham

Tower Garage, Egham, Surrey, United Kingdom, TW20 0AX