Premium Airport Lounge Host – Luxury Service & Growth

DO & CO AG; Hounslow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site meals

Refer a Friend Scheme

Training opportunities

Career development opportunities

International opportunities

Job summary

DO & CO AG in London is seeking a dedicated Lounge Host to deliver exceptional food and beverage service in a premium airport lounge. You will greet guests, take orders, explain dishes, and ensure a spotless, welcoming environment aligned with our luxury standards.

You will work closely with bar and culinary teams, adapt to guest requests, handle feedback professionally, and contribute to a seamless guest experience across shifts, including evenings and weekends.

Qualifications

• Minimum 2 years’ experience in hospitality, ideally within a premium or customer-facing environment.
• Excellent customer service and communication skills.
• Professional, confident, and approachable with a strong attention to detail.
• A positive team player with the ability to work efficiently under pressure.
• Good spoken and written English.

Responsibilities

• Welcome and assist guests, responding to queries and requests in a professional manner.
• Take note of guest food and beverage requests and provide attentive table service.
• Set up and clear tables, ensuring dining areas are clean, presentable, and well maintained.
• Maintain the buffet area, including replenishing food, explaining dishes, and supporting guests with their selections.
• Confidently describe buffet and à la carte dishes, including relevant allergen information.
• Liaise with the bar and culinary teams to ensure food and beverage orders are delivered efficiently.
• Maintain high standards of cleanliness and presentation, including polishing cutlery, crockery, and glassware.
• Handle guest feedback and complaints professionally, escalating to supervisors or managers when required.
• Support cleaning and back-of-house teams during quieter periods.
• Deliver all services in line with established company and client standards and procedures.

Skills

Customer service

Communication

English proficiency

Interpersonal skills

Flexibility

Team player

Job description

DO & CO AG in London is seeking a dedicated Lounge Host to deliver exceptional food and beverage service in a premium airport lounge. You will greet guests, take orders, explain dishes, and ensure a spotless, welcoming environment aligned with our luxury standards.

You will work closely with bar and culinary teams, adapt to guest requests, handle feedback professionally, and contribute to a seamless guest experience across shifts, including evenings and weekends.