Lounge Host

DO & CO AG; Hounslow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site meals

Refer a Friend Scheme

Training opportunities

Career development opportunities

International opportunities

Job summary

DO & CO AG in London is seeking a dedicated Lounge Host to deliver exceptional food and beverage service in a premium airport lounge. You will greet guests, take orders, explain dishes, and ensure a spotless, welcoming environment aligned with our luxury standards.

You will work closely with bar and culinary teams, adapt to guest requests, handle feedback professionally, and contribute to a seamless guest experience across shifts, including evenings and weekends.

Qualifications

• Minimum 2 years’ experience in hospitality, ideally within a premium or customer-facing environment.
• Excellent customer service and communication skills.
• Professional, confident, and approachable with a strong attention to detail.
• A positive team player with the ability to work efficiently under pressure.
• Good spoken and written English.

Responsibilities

• Welcome and assist guests, responding to queries and requests in a professional manner.
• Take note of guest food and beverage requests and provide attentive table service.
• Set up and clear tables, ensuring dining areas are clean, presentable, and well maintained.
• Maintain the buffet area, including replenishing food, explaining dishes, and supporting guests with their selections.
• Confidently describe buffet and à la carte dishes, including relevant allergen information.
• Liaise with the bar and culinary teams to ensure food and beverage orders are delivered efficiently.
• Maintain high standards of cleanliness and presentation, including polishing cutlery, crockery, and glassware.
• Handle guest feedback and complaints professionally, escalating to supervisors or managers when required.
• Support cleaning and back-of-house teams during quieter periods.
• Deliver all services in line with established company and client standards and procedures.

Skills

Customer service

Communication

English proficiency

Interpersonal skills

Flexibility

Team player

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

We are looking for a professional Lounge Host to provide an exceptional food and beverage service experience to guests in a premium airport lounge. You will be responsible for delivering attentive, efficient, and friendly service while maintaining the highest standards of presentation, cleanliness, and hospitality.

• Welcome and assist guests, responding to queries and requests in a professional manner.
• Take note of guest food and beverage requests and provide attentive table service.
• Set up and clear tables, ensuring dining areas are clean, presentable, and well maintained.
• Maintain the buffet area, including replenishing food, explaining dishes, and supporting guests with their selections.
• Confidently describe buffet and à la carte dishes, including relevant allergen information.
• Liaise closely with the bar and culinary teams to ensure food and beverage orders are delivered efficiently.
• Maintain high standards of cleanliness and presentation, including polishing cutlery, crockery, and glassware.
• Handle guest feedback and complaints professionally, escalating to supervisors or managers when required.
• Support cleaning and back-of-house teams during quieter periods.
• Deliver all services in line with established company and client standards and procedures.

Qualifications

• Minimum 2 years’ experience in hospitality, ideally within a premium or customer-facing environment.
• Excellent customer service and communication skills.
• Professional, confident, and approachable with a strong attention to detail.
• A positive team player with the ability to work efficiently under pressure.
• Self-motivated and proactive, with a flexible approach to work.
• Good spoken and written English.
• Flexible availability, including evenings, weekends, public holidays, and shifts across a 7-day operation.
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
• Well-presented and professional, with a genuine passion for hospitality and delivering high service standards.

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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