Premier Banking Lead: Customer Experience & Growth

HSBC Group; Birmingham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Job summary

HSBC in the United Kingdom is seeking an experienced contact centre leader to motivate and manage teams, deliver outstanding customer service, and handle higher risk journeys. You will align teams to strategic priorities and embody our values.

This role requires working a 35-hour week with shifts from 6am to 11pm across weekdays and weekends, plus a track record of change management and collaboration. Join HSBC to develop your career within a global financial services leader, with a

Qualifications

• Proven managerial and leadership experience in a contact centre.
• Experience in banking or financial services is preferred.
• Strong ability to drive performance and improve customer outcomes.

Responsibilities

• Motivate and lead the team to deliver outstanding customer service and solve problems.
• Drive performance across KPI metrics and identify opportunities to improve.
• Create a coaching culture and raise the standard of service.

Skills

Leadership

Customer service

KPI management

Change management

Job description

HSBC in the United Kingdom is seeking an experienced contact centre leader to motivate and manage teams, deliver outstanding customer service, and handle higher risk journeys. You will align teams to strategic priorities and embody our values.

This role requires working a 35-hour week with shifts from 6am to 11pm across weekdays and weekends, plus a track record of change management and collaboration. Join HSBC to develop your career within a global financial services leader, with a