Pre-Sales Technical Engineer

JR United Kingdom; Hatfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Presales Technical Engineer to provide exceptional pre-sale support for innovative heating solutions. This role emphasizes customer service and problem-solving, requiring a strong technical background in Air to Water Heat Pumps and MVHR products. The ideal candidate will excel in communication and engineering principles, ensuring clients receive top-notch advice and support. With flexible working options and an array of benefits, this position offers a rewarding opportunity to contribute to a sustainable future through cutting-edge technology.

Benefits

Generous annual leave allowance

Flexible working options

Pension scheme

Life assurance

Private medical insurance

Colleague referral scheme

Cycle to work scheme

Employee assistance program

Qualifications

• Proven experience in the Air to Water Heat Pump industry.
• Excellent understanding of refrigeration circuits and heating systems.

Responsibilities

• Provide pre-sale technical support for Ecodan Air to Water Heat Pumps.
• Produce accurate quotations and technical advice for customers.

Skills

Customer Service

Technical Support

Problem-Solving

Engineering Knowledge

Communication Skills

Education

Engineering Degree

Tools

Microsoft Office

Job description

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We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".

Role summary:

The Presales technical engineer provides market-leading pre-sale technical support. This involves listening carefully to customer information, asking effective questions for in-depth application understanding, referencing literature, and using experience and knowledge to formulate responses and communicate advice/support effectively. The focus is on Ecodan Air to Water Heat Pumps and MVHR products. Acting as the first tier of pre-sale support, excellent customer service combined with top-quality engineering and problem-solving skills are essential.

Skills/Responsibilities:

• Perform all activities in line with customer service standards, department standards, and company principles.
• Produce accurate quotations related to Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation range.
• Analyze specifications and drawings to produce suitable equipment selections.
• Answer technical and application inquiries promptly, efficiently, and in line with service levels.
• Produce concise, well-written technical advice that meets quality standards.
• Track, benchmark, and develop technical ability on new and existing products to ensure high knowledge levels.
• Stay updated with product developments, market, and industry knowledge.
• Produce wiring and piping layout drawings as required.
• Provide training support for customers and account managers.
• Support internal and external stakeholders while promoting customer-centricity and offering a market-leading service.
• Achieve key performance indicators.

Experience:

• Proven experience in the Air to Water Heat Pump industry.
• Engineering degree desirable.
• Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems, and their applications.
• Knowledge of building regulations.
• Ability to work effectively both individually and as part of a team.
• Problem-solving and decision-making skills.
• IT literate, proficient in Microsoft Office packages.
• Organizational and time management skills.
• Ability to reference and effectively use technical literature.

Benefits:

In return for your commitment, we offer:

• Generous annual leave allowance - starting at 25 days plus bank holidays, increasing by one day each year until 27 days.
• Flexible working options, including working from home or hybrid models.
• Pension scheme.
• Life assurance.
• Group income protection.
• Private medical, dental insurance, and a cash plan funded by Mitsubishi.
• Access to Mitsubishi’s discount platform.
• Colleague referral scheme.
• Holiday buy scheme.
• Long service awards.
• Cycle to work scheme.
• Sports & social club activities (e.g., theatre trips, Ascot, paintball, darts).
• Employee assistance program, including eldercare and access to doctors.

Equality and Diversity:

Mitsubishi Electric promotes diversity and inclusion, providing a workplace where employees can reach their full potential regardless of gender or age. We are committed to fostering an inclusive environment to support business development and employee growth.