Specialist, Pre- Sales Engineer UK (Fire)

Kidde Global Solutions; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

Kidde Global Solutions is seeking a Specialist in Pre-Sales Engineering to provide expert technical support during the pre-sales phase, focusing on Fire Safety solutions. This role requires a minimum of 5 years in the Fire alarm industry, excellent communication skills, and the ability to work collaboratively. The position offers a competitive salary, development opportunities, and a range of benefits.

Benefits

Laptop and smartphone

Company Vehicle or car allowance

25 days holiday and bank holiday

Holiday purchase scheme

Company pension

Career progression

Qualifications

• Minimum of 5 years technical experience in the Fire alarm industry.
• Good communication skills and ability to work within a team.
• Proven technical & design skills.

Responsibilities

• Recommend, design, and quote Fire Safety solutions.
• Participate in customer visits and technical discussions.
• Provide after-sales technical support.

Skills

Communication

Attention to detail

Teamwork

Technical & design skills

Analytical skills

Education

Degree in Engineering (Electronics/Electrical/Electro-Mechanical)

Tools

Word

Excel

PowerPoint

Job description

Location:
UTCFS Milton Keynes, 8 Newmarket Court, Chippenham Drive, Milton Keynes, Buckinghamshire, MK10 0AQ, UK.

Kidde Global Solutions - Specialist, Pre- Sales Eng UK

Based: Milton Keynes / surrounding areas, UK

Welcome to the next level of Fire & Life Safety leadership. Kidde Global Solutions brings together the most trusted brands in the industry to protect people and property around the world.

Kidde Global Solutions is seeking a skilled and driven Specialist, Pre-Sales Engineering (UK), to provide expert technical and design support during the pre-sales phase and to contribute to the development of compelling proposals-both of which are critical to driving sales growth in the region. Additionally, this role will offer post-sales technical and product support to ensure continued customer satisfaction.

Role

In order to grow our products and services sold in the respective geographical area(s). The Specialist, Pre- Sales Eng activity will have the focus on identifying and targeting the following:

• Recommend, design, and quote Fire Safety solutions that meet/exceed customer needs.
• Participate in customer visits and technical discussions where appropriate to help resolve specific technical problems, as well as proactively specify KGS Fire Safety products meeting customer requirements.
• Liaise closely with sales team & product management to develop region-specific solutions.
• Provide regular feedback on customers' technical requirements and complaints in relation to KGS and competitive products.
• Advise the commercial team on the benefits of KGS products, competitive comparisons, and recommend cost-effective solutions.
• Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc.
• Organize and conduct customer technical training jointly with the commercial team.
• Deliver product overviews and lead pre-sales presentations to clients & consultants.
• Provide and coordinate after-sales technical support to Business Partners & end users.
• Provide partial telephone technical support.
• Accepting, checking and solving support requests (2nd level support Global)

Product ranges and territory

Focus on our core Fire Product, Aspiration and Smoke Detection.

Tasks and details

• Report to the Sales Director UK
• Comply with Kidde Global Solutions Ethics and compliance policies.

Person Specification

• Minimum of 5 years technical experience in the Fire alarm industry with demonstrated abilities in some of the key areas of the job
• Good communication skills.
• Ability to work within a team environment.
• Attention to detail and the ability to organize effectively.
• Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.
• Computer proficiency in all common business and engineering applications.
• Fire experience, Fire detection & alarm etc.
• Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.

Person Specification

• Dynamic, results-driven self-starter; works independently.
• High degree of personal and business ethics.
• Strong interpersonal skills, resourceful and committed team player.
• Excellent presentation and communication skills.
• Ability to understand and analyze customer's needs.
• A Customer and Service approach, intuitive, positive and creative.
• Strong analytic mind.

Education & Certifications

• Degree in Engineering in one of the following disciplines: Electronics/Electrical/Electro-Mechanical or other technical education with relevant job experience.

What we offer

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:

• Laptop and smartphone
• Company Vehicle or car allowance
• 25 days holiday and bank holiday
• Holiday purchase scheme
• Company pension
• Career progression

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our sourcing/recruitment team
• Up to 2 interviews with the Managers

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We're excited for you to join us and make a difference.

Apply Now

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.