Pre-Sales Architect

Sky; Isleworth; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Join Sky as a Pre-Sales Architect, where you will be pivotal in customer engagement and solution design processes. This role requires expertise in networking architectures and strong communication skills to understand and align customer needs with Sky's offerings, driving business success.

Benefits

Private healthcare

Generous pension package

Discounted mobile and broadband

Sky Q

Exclusive Sky Glass rates

Sky VIP rewards

Qualifications

• Experience in customer engagement and solution design.
• Knowledge of networking protocols like SD-WAN, MPLS, VPN.
• Ability to provide technical support and training.

Responsibilities

• Engage with customers to understand their needs and align solutions.
• Design tailored solutions supported by technical documentation.
• Provide technical support and respond to RFIs/RFPs.

Skills

Customer Engagement

Solution Design

Technical Expertise

Training & Knowledge Sharing

Education

Industry certifications

Job description

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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The opportunity is for a Pre-Sales Architect to join our Enterprise and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation.

What You'll Do

• Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies.
• Solution Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details.
• Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP).
• Support & Training: Providing technical support, responding to RFIs/RFPs, and training Account Managers and new starters.
• Collaboration: Working closely with internal teams to ensure accurate quoting and ordering, while sharing market insights and feedback.
• Continuous Learning: Keeping up-to-date with industry trends, vendor certifications, and collaborating with Product Management and Engineering teams.
  
  

What you'll bring :

You Are a Naturally Collaborative, Inquisitive, Energetic, Hands On, Self-starter With a Real Passion For Supporting Customers On Digital Transformation Journeys. You Will Have Had Experience In All Or Most Of The Following

• Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings with their business goals.
• Solution Design & Documentation: Creating customised solutions tailored to customer requirements, supported by detailed technical diagrams and comprehensive documentation.
• Technical Expertise in RFIs/RFPs: Developing precise responses for RFIs/RFPs and ensuring accuracy in solution quoting and ordering processes.
• Training & Knowledge Sharing: Providing training and technical support to both Account Managers and new team members, fostering collaboration and skill enhancement.
• Industry Leadership: Acting as Sky's ambassador by participating in industry events and sharing market insights with internal teams to represent the company effectively.
• Continuous Professional Growth: Staying updated on industry trends, certifications, and product innovations, while collaborating with internal teams for ongoing development.
  
  

Team overview :

Sky Business

Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business.

The Rewards

There's one thing people can't stop talking about when it comes to : the perks . Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences
  
  

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Inclusion

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Broadcast Media Production and Distribution

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