ServiceNow Presales Architect

NTT DATA Business Solutions; London; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a leading global IT service provider as a ServiceNow Presales Consultant in London. This role focuses on expanding the ServiceNow portfolio, leading marketing strategies, and engaging with clients to deliver high-quality services. With great benefits and a supportive culture, you will thrive in a dynamic environment.

Benefits

Home-Based Contract

Generous Holiday Allowance

"Free Fridays" Initiative

Financial Security

Pension Scheme

Income Protection

Health and Well-being

Technology and Tools

Wellness Initiatives

Environmental Responsibility

Qualifications

• Strong knowledge of ServiceNow architecture and services.
• Experience in ITOM and ITSM.
• Excellent presales and communication skills.

Responsibilities

• Lead the ServiceNow go-to-market strategy.
• Provide presales support and oversee service design.
• Engage with clients to understand their needs.

Skills

ServiceNow architecture

IT Operations Management (ITOM)

IT Service Management (ITSM)

Service Introduction

Delivery Management

Service Management

Service design approaches

Presentation skills

Commercial acumen

Job description

1 week ago Be among the first 25 applicants

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

Position Overview:

As part of our growth strategy, we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations.

This key role will be responsible for leading and coordinating critical business development functions:

Go-to-Market (GTM) Strategy and Approach:

• Collaborate with key stakeholders, sales teams, and ServiceNow specialists to define and lead the GTM strategy targeting the ITOM, ITSM, and Service Operations market segments.

• Develop and articulate service portfolios, including advisory services, service packages, innovations, and value propositions aligned with customer needs.

Pre-Sales Support and Service Design:

• Partner closely with sales functions and ServiceNow experts to manage and coordinate all presales activities.

• Oversee the preparation and delivery of presales support, including RFP responses, proposal creation, service design, estimates, client engagement, and presentations.

Advisory Services Development:

• Design and deliver a portfolio of advisory services aimed at optimizing IT operations, validating roadmaps, and supporting implementation strategies.

• Drive new revenue streams through advisory services offerings in alignment with customer success frameworks.

Responsibilities and Expectations:

• Lead and define the ServiceNow GTM strategy, service portfolio, and advisory offerings in collaboration with key stakeholders.

• Support marketing and sales teams by providing digital content, thought leadership, campaign support, and customer advocacy development.

• Contribute to competitor analysis and develop winning strategies for sales engagements.

• Prepare high-quality RFP responses, compelling proposals, and innovative service designs.

• Engage with clients to understand requirements, present solution approaches, and deliver client presentations throughout the sales lifecycle.

• Collaborate with delivery teams to ensure smooth service implementation and transition.

• Build and maintain strong relationships with colleagues, delivery centers, and the broader ServiceNow community.

Skills and Competencies:

Core Skills & Competencies:

• Strong knowledge of ServiceNow architecture, IT Operations Management (ITOM), and IT Service Management (ITSM).

• Experience in Service Introduction, Delivery Management, and Service Management.

• Proficiency in service design approaches, infrastructure, and delivery models.

• Familiarity with global delivery models (onshore, near-shore, offshore) and managing service quality, risks, and knowledge.

Soft Skills:

• Excellent presales skills with the ability to facilitate workshops, presentations, and design thinking sessions.

• Proven ability to build strong relationships and effectively communicate at all levels within customer organizations.

• Strong commercial acumen and value-based selling approach leveraging NTT DATA assets and solutions.

• Highly motivated with the ability to work independently in a dynamic and challenging environment.

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2025 SAP Pinnacle Awards and the Top Employer Award 2025, we offer you the chance to make a significant impact while growing your career.

Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Priorities your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Consulting, and Business Development

• Industries

  IT Services and IT Consulting, Business Consulting and Services, and Operations Consulting

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