Pre-Post-Sales Support - Technician

Hager Group; West Midlands; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Personalized onboarding

HiUniversity learning

Internal mobility

Job summary

Hager Group in the United Kingdom is seeking a Pre-Post-Sales Support - Technician to join the Sales team in a permanent role. You will report to the Team Leader and base at the Telford office, supporting projects across the UK and guiding customers from specification through to commissioning.

You will combine hands-on field engineering with technical consultancy, collaborating with customers, contractors and internal stakeholders to deliver successful project outcomes and exceptional customer

Qualifications

• City & Guilds Level 3 in Electrical Installation or equivalent electrical experience.
• 18th Edition Wiring Regulations certification.
• Full UK driving licence and a valid ECS Card for working on customer sites.
• Experience working in a site environment.
• Excellent communication and teamwork skills.

Responsibilities

• Provide on-site technical support for customer projects across the UK, including commissioning, testing and fault diagnosis.
• Act as technical advisor to customers, feeding back insights to shape product and service improvements.
• Deliver remote technical support for Hager's electrical product portfolio and guide solution selection.
• Collaborate with sales teams, contractors, consultants, and customers on specifications and design.
• Maintain and grow technical expertise in Hager products, standards, and new technologies through training.
• Share knowledge and mentor colleagues to build technical capability across the organisation.
• Identify recurring issues and contribute to ongoing product and service enhancements.
• Build strong customer relationships through proactive, solution-oriented service.

Education

City & Guilds Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

ECS Card

UK Driving Licence

Job description

Why join the Sales department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

As a Pre-Post-Sales Support - Technician you will report to Pre-Post-Sales Support - Team Leader in the Sales based in Telford for aPermanentcontract.

Based at our Telford office within the Project Support Centre Team, you will play a pivotal role in delivering a market-leading technical support service to both our sales teams and customers. This exciting and varied position combines hands‑on field engineering with technical consultancy, giving you the opportunity to work closely with customers, contractors, consultants, and internal stakeholders to deliver outstanding project outcomes and customer experiences. Whether supporting complex installations on-site across the UK or providing expert guidance remotely, you will be at the forefront of helping customers maximise the performance and reliability of our electrical solutions.

As a trusted technical expert, you will provide specialist support for our electrical products, software, and associated tools throughout the project lifecycle, from specification and commissioning through to fault diagnosis and resolution. This role is ideal for an experienced electrical professional who enjoys solving technical challenges, building strong customer relationships, and continuously developing their expertise. In return, you will have the opportunity to influence customer experience, contribute to business improvements, and establish yourself as a recognised authority within a collaborative and forward-thinking organisation.

What you will do?

• Deliver expert on-site technical support for customer projects across the UK, leading commissioning, testing, fault diagnosis, equipment installation support, and resolution activities to ensure successful project delivery.
• Act as a trusted technical advisor and customer advocate, ensuring customer feedback and insights help shape improvements to products, services, and the overall support experience.
• Provide professional remote technical support across Hager's electrical product portfolio, delivering prompt, high-quality solutions that enhance customer satisfaction and reinforce our reputation for excellence.
• Partner with sales teams, contractors, consultants, and customers to provide expert technical guidance, product selection support, and specification development, ensuring innovative, compliant, and commercially effective solutions.
• Develop and maintain advanced technical expertise in Hager products, electrical standards, regulations, and emerging technologies through continuous professional development and training.
• Serve as a recognised subject matter expert within the business, sharing knowledge, mentoring colleagues, and helping to build technical capability across the organisation.
• Contribute to continuous improvement initiatives by identifying recurring technical challenges, sharing field-based insights, and helping drive enhancements to products, services, and customer support processes.
• Build strong, lasting customer relationships through exceptional service, technical expertise, and a proactive approach to problem‑solving.

What about you?

• You have a City & Guilds Level 3 qualification in Electrical Installation, or equivalent relevant electrical experience.
• You have an 18th Edition Wiring Regulations certification.
• You have a full UK driving licence and a relevant ECS Card, enabling you to work on equipment at customer sites.
• You have previous experience working in a site environment.
• You are eager to learn and committed to your personal development.
• You are results-oriented and customer-focused.
• You are a great team player with a collaborative mindset.
• You have excellent communication skills.

What we offer?

• Personalized onboarding experience programdesigned to make your first dayssmooth
• Opportunities to learn and grow through Hager Group's awarded HiUniversity.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager