Pre-Owned Watch Specialist

Trilogy Jewellers; Greater London; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

Trilogy Jewellers in Mayfair seeks an experienced Pre-Owned Watch Specialist to advise clients on luxury watches and build long‑term private client relationships.

You will manage showroom enquiries, describe model details and documentation, and guide clients through purchases and part exchanges with discreet, high‑level service.

A minimum of one year’s direct experience with pre‑owned watches is essential, along with a proven luxury sales background and strong negotiation skills.

Qualifications

• At least 1 year of direct experience with pre-owned watches.
• Proven luxury sales track record and client development.
• Knowledge of watch condition, box and papers, and service history.
• Excellent communication and relationship-building skills.
• Availability to work five days per week, including weekends.

Responsibilities

• Manage showroom enquiries via phone, email, WhatsApp and online channels.
• Advise clients on models, specifications, condition and documentation.
• Guide clients through purchases and part exchanges with pricing support.
• Develop and maintain a portfolio of private clients with attentive service.
• Achieve and exceed individual sales targets.
• Maintain strong knowledge of brands, references and market values.
• Handle high-value transactions and client records with discretion.
• Uphold high standards of showroom presentation and professionalism.

Skills

Pre-owned watches

Luxury sales

Client relationships

Negotiation

Job description

Competitive basic salary plus uncapped commission

A minimum of one year of professional experience working directly with pre-owned watches is essential. Please apply only if you meet this requirement.

About Trilogy Jewellers

Trilogy Jewellers is an independent luxury watch and jewellery specialist based in the heart of Mayfair. We work with exceptional timepieces and jewellery from some of the world’s most prestigious brands, serving private clients and collectors from the UK and internationally.

We are seeking an experienced Pre-Owned Watch Specialist to join our growing team and deliver a highly personalised, knowledgeable and discreet service.

The Position

You will advise clients on pre-owned luxury watches, develop long-term relationships with private clients and collectors, and identify sales, purchasing and part-exchange opportunities.

Key Responsibilities

• Manage enquiries in the showroom and across telephone, email, WhatsApp and online platforms.
• Advise clients on pre-owned watches, including models, specifications, condition and accompanying documentation.
• Guide clients through purchases and part exchanges, working with the team on pricing and purchasing opportunities.
• Develop and maintain your own portfolio of private clients through attentive service and consistent follow-up.
• Achieve and exceed individual sales targets.
• Maintain strong knowledge of luxury watch brands, references and the pre-owned market, including pricing and demand.
• Handle high-value transactions and client records with accuracy and discretion.
• Uphold the highest standards of showroom presentation and professionalism.

Your Experience — Essential

• At least one year of professional experience working directly with pre-owned watches, for example in sales, buying or part exchanges.
• A proven record in luxury sales and client development.
• Practical knowledge of pre-owned watch condition, box and papers, service history and the factors that influence value.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and negotiation ability.
• Exceptional attention to detail and a professional, discreet approach.
• Availability to work in our Mayfair showroom five days per week, including regular weekends.

A passion for watches is welcomed, but relevant professional experience is a mandatory requirement. Applications that do not demonstrate at least one year of experience working directly with pre-owned watches will not be considered.

What We Offer

• Competitive basic salary plus uncapped commission.
• Access to an established international client base.
• Ongoing training and professional development.
• Long-term career progression.li>
• The opportunity to work with some of the world’s most exceptional watches and jewellery.