Pre-Op Outpatients Receptionist & Patient Concierge

Royal Berkshire; Reading; Vor Ort; GBP 20.000 - 25.000; Vollzeit

Zusammenfassung

Royal Berkshire NHS Foundation Trust is seeking a Band 2 Receptionist for the Pre-Op Assessment Outpatients Department. The role combines welcoming patients, managing appointments, and maintaining accurate records in a busy outpatient setting.

You will provide reassurance to distressed patients, coordinate registration, and support clinical teams to ensure smooth clinics and an excellent patient experience.

Qualifikationen

• GCSE English and Maths required.
• Reception experience in a customer service setting is preferred.
• Experience with NHS administrative environment is beneficial.
• Ability to work calmly in a busy outpatient setting.

Aufgaben

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams and other departments to support smooth clinic running.
• Arrange patient transport and interpreters when required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including minute taking.

Kenntnisse

Multitasking

Organisational skills

Following instructions

Ausbildung

GCSE English and Maths

Jobbeschreibung

Royal Berkshire NHS Foundation Trust is seeking a Band 2 Receptionist for the Pre-Op Assessment Outpatients Department. The role combines welcoming patients, managing appointments, and maintaining accurate records in a busy outpatient setting.

You will provide reassurance to distressed patients, coordinate registration, and support clinical teams to ensure smooth clinics and an excellent patient experience.