Pre-Op Outpatients Receptionist & Patient Care Coordinator

Royal Berkshire Nhs Foundation Trust; Reading; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

The Royal Berkshire NHS Foundation Trust is seeking an organised post holder to deliver an efficient support service in the Pre-Op Assessment Outpatients department. The role covers clerical and reception duties, guiding patients and families, and coordinating registrations for outpatient clinics.

You will liaise with clinical teams and support smooth clinic operation. Ideal candidates will provide a welcoming service, handle enquiries, and manage appointments using EPR systems, while upholding

Qualifikationen

• Clerical and administrative duties.
• Receptionist responsibilities for Pre-Op Procedures.
• First line of contact with families and professionals.
• Coordinate and ensure smooth registration of patients.
• Assist in preparation of administration paperwork.

Aufgaben

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record systems.
• Monitor patients arriving on transport and make changes where required.
• Register and check in patients, ensuring demographic information is accurate.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake general administrative duties, including minute taking.
• Support a safe, clean, and efficient clinical environment by following Trust policies.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Jobbeschreibung

The Royal Berkshire NHS Foundation Trust is seeking an organised post holder to deliver an efficient support service in the Pre-Op Assessment Outpatients department. The role covers clerical and reception duties, guiding patients and families, and coordinating registrations for outpatient clinics.

You will liaise with clinical teams and support smooth clinic operation. Ideal candidates will provide a welcoming service, handle enquiries, and manage appointments using EPR systems, while upholding