Receptionist (Pre-Op Assessment Outpatients Department)

Royal Berkshire; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a Band 2 Receptionist for the Pre-Op Assessment Outpatients Department. The role combines welcoming patients, managing appointments, and maintaining accurate records in a busy outpatient setting.

You will provide reassurance to distressed patients, coordinate registration, and support clinical teams to ensure smooth clinics and an excellent patient experience.

Qualifications

• GCSE English and Maths required.
• Reception experience in a customer service setting is preferred.
• Experience with NHS administrative environment is beneficial.
• Ability to work calmly in a busy outpatient setting.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams and other departments to support smooth clinic running.
• Arrange patient transport and interpreters when required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including minute taking.

Skills

Multitasking

Organisational skills

Following instructions

Education

GCSE English and Maths

Job description

Receptionist (Pre-Op Assessment Outpatients Department)

Band 2 Receptionist (Pre-Op Assessment Outpatients Department)

The post holder will be responsible for delivering an effective and efficient support service in the Pre-Op Assessment Outpatients department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Pre-Op Procedures.

The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.

The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.

Main duties of the job

• Provide a professional and welcoming reception service for patients, visitors, and staff.


• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.


• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.


• Monitor patients arriving on patient transport and make changes where required.


• Register and check in patients, ensuring demographic information is accurate and up to date.


• Prepare and maintain accurate patient records and clinic documentation.


• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.


• Arrange patient transport, interpreters, and follow-up appointments where required.


• Respond to patient enquiries and provide information on clinic waiting times and appointments.


• Undertake a range of general administrative duties, including minute taking


• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.


• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust \"CARE\" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

The successful candidate should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and the wider admin team to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Education / Qualifications

• GCSE or an equivalent qualification in English and Maths

Experience

• Reception experience within a customer service setting


• Experience of administrative systems and processes


• Experience within an NHS administrative environment

Skills, Knowledge and Abilities

• Good organisational and multitasking skills


• Ability to follow instructions, guidelines and process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.