Pre-Op Outpatients Receptionist: Calm, Patient-Focused

The Royal Berkshire; Reading; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Zusammenfassung

The Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 2 Receptionist for the Pre-Op Assessment Outpatients Department. The role focuses on delivering clerical and receptionist support to ensure efficient patient care and smooth clinic operations.

You will be the first point of contact for families and professionals, coordinating registrations and appointments, and assisting with administration paperwork. A calm, courteous, and customer-focused approach is essential.

Qualifikationen

• The ideal candidate should be confident and have strong customer service skills.
• Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.

Aufgaben

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Monitor patients arriving on patient transport and make changes where required.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including minute taking
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Jobbeschreibung

The Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 2 Receptionist for the Pre-Op Assessment Outpatients Department. The role focuses on delivering clerical and receptionist support to ensure efficient patient care and smooth clinic operations.

You will be the first point of contact for families and professionals, coordinating registrations and appointments, and assisting with administration paperwork. A calm, courteous, and customer-focused approach is essential.