Pre-Assessment Administrator

NHS Jobs; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a patient services administrator to act as the first point of contact for patients and NHS professionals. You will handle administrative enquiries, relay messages by telephone, and ensure patient data is accurate and up to date in the computer systems.

You will contribute to creating patient information leaflets, support PALS operations, and work with multiple departments to resolve barriers to communication across cultural and

Qualifications

Responsibilities

• Answer telephone enquiries and relay messages to appropriate staff, ensuring timely actions.
• Liaise with other hospital departments (diagnostic, medical records, HR, PALS, supplies, projects) to resolve issues.
• Update patient demographic data (address, postcode, GP, ethnic code) on relevant computer systems.
• Generate patient information leaflets/letters as required.
• Replenish stock of patient leaflets (PALS leaflets) and maintain confidentiality of patient information.

Job description

To replenish the stock of patient leaflets available i.e. PALS leaflets. To ensure patient confidentiality is adhered to within and outside of the clinical setting. To constructively address aggressive and abusive patients when their actions infringe on the rights of other administrative staff or self and escalate where appropriate. To act as the first point of contact for patients, clinical specialities and or other NHS professionals who may have queries regarding the service and, dealing with administrative enquiries/correspondence in this regard. To constructively manage barriers to communication with patients of differing cultures and ethnic backgrounds or those with language barriers and variable levels of understanding and ability. To liaise with other departments in the hospital i.e. diagnostic departments, medical records, HR, patient environment, domestics, translating services, transport, PALS, supplies and projects/ works, as required. To answer telephone enquiries and to accurately relay messages where necessary, ensuring that any action requested is undertaken in a timely fashion. To ensure that all patient demographic data [i.e. address, postcode, GP and ethnic code] are checked upon attendance and updated as necessary on the relevant computer system/s. To generate patient information leaflets / letters as required. To be responsible for accurately providing electronic information to patients

Chelsea and Westminster Hospital NHS Foundation Trust