Patient Access & Information Administrator

NHS Jobs; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a patient services administrator to act as the first point of contact for patients and NHS professionals. You will handle administrative enquiries, relay messages by telephone, and ensure patient data is accurate and up to date in the computer systems.

You will contribute to creating patient information leaflets, support PALS operations, and work with multiple departments to resolve barriers to communication across cultural and

Qualifications

Responsibilities

• Answer telephone enquiries and relay messages to appropriate staff, ensuring timely actions.
• Liaise with other hospital departments (diagnostic, medical records, HR, PALS, supplies, projects) to resolve issues.
• Update patient demographic data (address, postcode, GP, ethnic code) on relevant computer systems.
• Generate patient information leaflets/letters as required.
• Replenish stock of patient leaflets (PALS leaflets) and maintain confidentiality of patient information.

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a patient services administrator to act as the first point of contact for patients and NHS professionals. You will handle administrative enquiries, relay messages by telephone, and ensure patient data is accurate and up to date in the computer systems.

You will contribute to creating patient information leaflets, support PALS operations, and work with multiple departments to resolve barriers to communication across cultural and