Prada - Client Advisor - Harrods

Prada; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Prada is seeking a brand ambassador in London to enhance customer relationships and drive sales performance in an inspiring luxury retail environment. Candidates should possess a passion for fashion, excellent communication skills, and experience in luxury retail, ensuring a high-quality shopping experience for clients.

Qualifications

• Experience in a similar luxury women's ready-to-wear role.
• Ability to engage with clients and foster relationships.

Responsibilities

• Welcome and serve customers, providing excellent in-store experience.
• Maintain client relationships through an individual approach.
• Maximize sales opportunities and achieve sales targets.

Skills

Sales

Customer Relationship Management

Problem Solving

Communication

Interpersonal Skills

Knowledge of Fashion

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6726e5bb6c1e

Job Views:

19

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Job Purpose

To be the “ambassador” who conveys the Brand’s philosophy and values. Responsible for maximizing sales performance by fostering customer relationships and developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Engage proactively in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay updated on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Ensure the shop floor and visual displays meet high standards, complying with operational guidelines and stock procedures.
• Contribute to high security standards and be attentive to prevent product thefts.

Knowledge and Skills

Experience in a similar luxury womens ready-to-wear role.

Passion for human relations and sales.

Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.

Experience in building long-lasting client relationships.

Ability to work independently and in a team.

Excellent communication and interpersonal skills.

Passion and knowledge of the product category.