PRADA Client Advisor Home, Harrods

BoF Careers; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join BoF Careers as a PRADA Client Advisor to deliver exceptional luxury customer experiences and achieve sales targets in a vibrant team. You'll be the brand ambassador in Harrods, fostering lasting customer relationships while working within a creative luxury fashion environment.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Create a welcoming environment for customers and exceed expectations.
• Achieve personal and team sales targets.
• Capture customer data to personalize client relations.
• Demonstrate knowledge of products and Prada's history.

Skills

Luxury customer service

Teamwork

Communication skills

Interpersonal skills

Education

Experience within a luxury or premium brand

Job description

Join to apply for the PRADA Client Advisor Home, Harrods role at BoF Careers

1 week ago Be among the first 25 applicants

Join to apply for the PRADA Client Advisor Home, Harrods role at BoF Careers

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Job Purpose

As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.

You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony";
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
• Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
  
  

Knowledge And Skills

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Being able to work in a team as well as alone

Excellent communication and interpersonal skills

Fluency in English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Advertising Services

Referrals increase your chances of interviewing at BoF Careers by 2x

Get notified about new Client Advisor jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Client Advisor (m/f/d) - London Selfridges

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 4 weeks ago

BOTTEGA VENETA - Client Advisor (Heathrow T-4)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

Thornton Heath, England, United Kingdom 1 day ago

GUCCI Client Advisor - Selfridges, Arabic speaker

London, England, United Kingdom 1 week ago

BOTTEGA VENETA - Client Advisor (Heathrow T2)

London, England, United Kingdom 1 week ago

Client Advisor - Loewe, Selfridges Women's Ready to Wear

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

PRADA Client Advisor Leather Goods, Harrods

London, England, United Kingdom 1 day ago

Senior Client Advisor Church's Regent Street

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

Temporary Client Care Advisor (2 days per week, 6-month Contract)

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 day ago

Client Sales Advisor - Luxury Retirement Living - OTE £100k + per annum

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.