Miu Miu - Client Advisor Russian Speaker - Harrods

Prada Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Prada Group seeks a Client Advisor for Miu Miu at Harrods with a passion for luxury fashion. In this role, you'll be the brand ambassador, fostering relationships with clients, and creating a unique shopping experience. The ideal candidate will possess strong sales skills and be fluent in Russian.

Qualifications

• Experience in a similar role with luxury womenswear.
• Fluent spoken English and Russian.
• Passion for fashion and luxury.

Responsibilities

• Welcome and serve customers providing an excellent in-store experience.
• Maintain and develop client relationships using CRM and digital tools.
• Maximize sales opportunities and achieve individual sales targets.

Skills

Communication

Interpersonal Skills

Problem Solving

Sales

Client Relationship Management

Job description

Join to apply for the Miu Miu - Client Advisor Russian Speaker - Harrods role at Prada Group

Join to apply for the Miu Miu - Client Advisor Russian Speaker - Harrods role at Prada Group

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To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Experience in a similar role with luxury womens ready to wear experience

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

Fluent spoken English and Russian expected.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Retail Luxury Goods and Jewelry

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