MIU MIU Client Advisor Shoes, Bond Street

Prada Group; London; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading luxury brand is seeking a Client Advisor for their Bond Street location in London. The role focuses on delivering exceptional client experiences and achieving sales targets, making strong connections with customers. Ideal candidates will have experience in luxury retail, showcasing excellent communication skills and a passion for fashion. This position offers the opportunity to be at the forefront of luxury service and client interactions.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure high-quality customer service and achieve sales targets.
• Capture customer data to maintain and develop relationships.
• Work with the back office for store operations.

Skills

Customer Service

Communication

Sales Performance

Education

Experience with luxury brands

Job description

Join to apply for the MIU MIU Client Advisor Shoes, Bond Street role at Prada Group

Join to apply for the MIU MIU Client Advisor Shoes, Bond Street role at Prada Group

As Miu MiuClient Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu.

You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
• Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Being able to work in a team as well as alone

Excellent communication and interpersonal skills

Fluency in English

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Retail Luxury Goods and Jewelry

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