Practice Receptionist / Administrator - Guide Bridge Medical Practice

gtd healthcare; Manchester; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Real living wage employer

NHS pension scheme

30 days annual leave

Cycle to work

Job summary

gtd healthcare is recruiting an enthusiastic receptionist for Guide Bridge Medical Practice in Manchester. You will welcome patients, direct them to the right clinician, and handle registrations, triage and telephone queries with a professional and friendly manner.

Experience in a GP practice and EMIS Web/Docman familiarity are desirable but not essential. We offer flexible hours to cover 16–37.5 hours per week, Monday to Friday, with a values-led, not-for-profit ethos.

Qualifications

• Friendly, confident and resilient receptionist with strong customer service skills.
• Well-developed teamwork, communication and organisational abilities.
• Experience in a GP Practice is desirable but not essential; EMIS Web/Docman experience is a plus.

Responsibilities

• Welcome and direct patients and visitors to the appropriate healthcare professional or service.
• Process appointment, visits and telephone triage requests; direct calls accordingly.
• Complete new registrations and maintain accurate patient records.
• Handle telephone calls, take messages and relay information promptly.
• Provide test results to patients and handle private service payments and receipts.
• Support communication between patients, staff, secondary care and other healthcare agencies.
• Act as chaperone for general examinations when requested.
• Maintain reception area and manage difficult or distressed patients appropriately.

Skills

Customer service

Communication

Teamwork

Organisation

Flexibility

Confidence

Resilience

Tools

Emis Web

Docman

Job description

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payment and issue receipts for private services.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.

  The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity has arisen for an enthusiastic and committed Receptionist to join our team at Guide Bridge Medical Practice. Guide Bridge Medical Practice, part of gtd healthcare, is a friendly, busy practice serving over 5000 registered patients. Our population is diverse and multi-cultural with a strong community spirit. A high percentage of our patients face deprivation and multi morbidity, this makes for a varied role as well as an opportunity to make a real different to individuals, families and the wider community., At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

We are recruiting for both full-time and part time hours, 16-37.5 hours per week, Monday to Friday between 08:00 and 18:30.

Benefits package

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.