Bank Receptionist - Millbrook & Mossley Medical Practice

gtd healthcare; Cocker Hill; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Real living wage employer

30 days annual leave

NHS pension scheme

Cycle to work scheme

Employee discounts

Flexible working hours

Job summary

gtd healthcare is seeking Bank Receptionists to cover across Millbrook and Mossley Medical practices. You will greet patients, direct them to the right healthcare professional, and handle appointment requests and triage with a customer-focused approach.

Ideal candidates are friendly, resilient and work well in teams. Experience in a GP Practice or healthcare setting is essential, with Emis Web & Docman experience desirable as training is provided.

Qualifications

• Experience of working in a GP Practice or healthcare environment is essential.
• Experience of using Emis Web & Docman is desirable as training will be provided.

Responsibilities

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process requests for appointments, visits and telephone triage.
• Provide test results to patients and issue receipts for private services.
• Facilitate effective communication between patients, staff and other healthcare agencies.

Skills

Customer service

Communication

Teamwork

Organisation

Tools

Emis Web

Docman

Job description

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payment and issue receipts for private services.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.

We are looking to employ additional Bank Receptionists to work across Millbrook and Mossley Medical practices and provide cover during busy periods. Both practices are of small-medium size and have Good CQC ratings.

The successful candidates will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice or Healthcare environment is essential. Experience of using Emis Web & docman is desirable as training will be provided. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.
• £13.45 an hour additional enhancements for out of hours working