Practice Receptionist / Administrator - Droylsden Medical Practice

gtd healthcare; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Real living wage

NHS pension scheme

Cycle to work

Eye sight vouchers

Employee assistance programme

Flexitime / flexible working hours

Job summary

gtd healthcare is recruiting a Receptionist for Droylsden Medical Practice in Manchester. You will warmly welcome patients, direct them to the right service, handle registrations and appointment requests, and maintain accurate records.

You will also manage telephone calls, process repeat prescriptions, and support effective communication across teams and with external agencies. The role covers both full-time and part-time hours (16-37.5 per week), with a values-driven environment, a focus on

Qualifications

• Experience delivering high-quality customer service in a busy reception or GP setting.
• Strong communication skills and ability to assist patients and colleagues.
• Ability to work as part of a team and manage competing priorities.

Responsibilities

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits and telephone triage to the right clinician.
• Project a positive and friendly image in person and on the telephone.
• Complete new registration procedures and ensure accurate recording of details.
• Receive and make telephone calls and take messages with accuracy.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payments and issue receipts for private services.
• Facilitate effective communication between patients, staff and external healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Monitor reception area and manage difficult or agitated patients appropriately.
• Handle general enquiries and explain procedures as requested.

Skills

Customer service

Communication

Teamwork

Organisational skills

Job description

Responsibilities

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payment and issue receipts for private services.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.

An excellent opportunity has arisen for an enthusiastic and committed Receptionist to join our team at Droylsden Medical Practice. Droylsden Medical Practice is a friendly but busy, serving over 4000 registered patients.

The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP practice and using Emis Web & docman would be desirable but not essential. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England., At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

We are recruiting for both full-time and part time hours, 16-37.5 hours per week, Monday to Friday between 08:00 and 18:30.

Benefits package

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.