Reception & Admin Team Lead — Operations & Coaching

NHS Jobs; Royal Leamington Spa; On-site; GBP 25,000 - 32,000; Full time

Job summary

NHS Jobs is seeking a proactive supervisor to lead the care navigation and administrative team across the practice sites. The role includes day-to-day supervision, reception and admin duties, and supporting staffing arrangements to ensure efficient service delivery.

You will coordinate workloads, manage rotas, and act as a point of contact for staff, while promoting a positive working culture and continuous improvement in reception and admin services.

Qualifications

• Responsibilities will include providing visible day-to-day leadership and support for the care navigation and administration team.
• Working alongside colleagues and undertaking reception and administrative duties.
• Helping to coordinate daily workloads, staffing arrangements, work areas and priorities.
• Running a short daily team huddle.
• Maintaining staff rotas and helping to arrange cover for sickness, leave and unexpected absences.
• Acting as a first point of contact for staff requiring practical advice or support.
• Helping ensure that agreed systems, processes and working standards are followed consistently.
• Monitoring work in progress and responding proactively to delays, backlogs or gaps.
• Supporting the induction and training of new and existing staff.
• Undertaking return-to-work meetings and supporting initial informal conversations where appropriate.
• Communicating expectations clearly and addressing day-to-day issues in a calm, fair and constructive way.
• Encouraging professional communication, teamwork and a positive working culture.
• Contributing ideas for the continued improvement of reception and administrative services.
• Working flexibly across both practice sites when required.

Responsibilities

• Lead and support the care navigation and administration team on a day-to-day basis.
• Coordinate workloads and priorities to maintain smooth reception and admin services.
• Maintain rotas and arrange cover for absences as needed.
• Support induction and training for staff and new starters.
• Foster clear communication and a calm, constructive working culture.

Job description

NHS Jobs is seeking a proactive supervisor to lead the care navigation and administrative team across the practice sites. The role includes day-to-day supervision, reception and admin duties, and supporting staffing arrangements to ensure efficient service delivery.

You will coordinate workloads, manage rotas, and act as a point of contact for staff, while promoting a positive working culture and continuous improvement in reception and admin services.