Patient Access & Reception Lead

NHS Jobs

Halesowen

In loco

GBP 28.000 - 36.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

NHS Jobs is seeking a Reception Manager/Team Leader to oversee reception and administrative services within a GP practice. You will line-manage the team, optimize workflows and drive service improvements in collaboration with the Lead GP and Practice Manager.

This role requires maintaining confidentiality and high professional standards. The successful candidate will lead staffing, develop succession plans, and contribute to patient access improvements while ensuring safety and governance

Competenze

Essential GCSE Maths & English (Grade C/Level 4 or equivalent).
Desirable AMSPAR Level 3 Leadership/Management qualification.
Experience: Essential management/supervisory experience in a busy high-pressured environment.
Desirable: Primary care experience.
Experience in staff development and appraisal.
Clinical coding experience.
Administrative experience.

Mansioni

Oversee the day-to-day running of reception and administrative services.
Lead on the development, coordination and optimisation of clinical and administrative rotas.
Always ensure appropriate staffing levels and effective cover.
Develop, implement and maintain efficient office processes and workflows.
Manage incoming deliveries, ensuring adherence to cold chain and relevant policies.
Act as fire marshal and ensure appropriate safety processes are followed.