Practice Operations Lead: HR, Payroll & Patient Experience

Allen Associates; Oxford; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Cycle to work scheme

Pension

22 days + bank holidays increasing to

Paid sick leave

Flexible start times

Blue Light Card

Job summary

Allen Associates in Oxford is seeking a Practice Manager to lead HR, payroll and patient services in a busy NHS general practice. The role combines on-site leadership with flexible, hybrid working and requires strong knowledge of UK employment law and healthcare regulations.

You will manage around 80 staff, coordinate with senior leadership, and drive patient experience improvements while maintaining regulatory compliance and a patient-first ethos.

Qualifications

• CIPD Level 3 or working towards it.
• Strong knowledge of UK employment law and full employee lifecycle management.
• Proven experience managing HR processes, payroll, and patient communication.
• Experience within a GP practice and exposure to medical regulations is highly desirable.
• Excellent communication and interpersonal skills, capable of handling patient correspondence and complaints.
• Ability to contribute to practice strategy at a senior level.
• Proficiency in digital health tools, ideally EMIS, and experience working within regulated healthcare environments.

Responsibilities

• Managing HR processes for ~80 staff, including recruitment and onboarding.
• Handling patient correspondence, complaints, and service improvements.
• Supporting payroll processing and ensuring compliance with employment law and NHS policies.
• Contributing to practice strategies alongside senior leadership.
• Handling high-level communication with patients and external stakeholders.
• Assisting with day-to-day operational issues and providing leadership within the practice.
• Ensuring compliance with healthcare regulations and standards in all HR and patient-facing activities.

Skills

HR management

Payroll processing

Communication

Stakeholder management

Regulatory compliance

Education

CIPD Level 3 (or in progress)

Tools

EMIS

Job description

Allen Associates in Oxford is seeking a Practice Manager to lead HR, payroll and patient services in a busy NHS general practice. The role combines on-site leadership with flexible, hybrid working and requires strong knowledge of UK employment law and healthcare regulations.

You will manage around 80 staff, coordinate with senior leadership, and drive patient experience improvements while maintaining regulatory compliance and a patient-first ethos.