Practice Manager

Cardiff and Vale University Health Board; Great Dunmow; On-site; GBP 40,000 - 55,000; Full time

Job summary

GP Practice in Great Dunmow is seeking an experienced Practice Manager to lead HR, operations, compliance and patient relations across two sites. You will guide clinical and administrative teams, ensuring safe, efficient, and high-quality patient care with strong leadership and oversight.

The role requires proactive improvement, stakeholder collaboration and a focus on regulatory standards within a busy GP environment.

Qualifications

• Experience leading HR, operations and governance in a healthcare setting.
• Proven ability to improve patient care while ensuring regulatory compliance.
• Strong leadership, communication and stakeholder management.

Responsibilities

• Operational leadership: manage day-to-day practice operations.
• HR & people management: recruitment, wellbeing, performance and development.
• Compliance & governance: ensure CQC/NHS standards and IG regulation compliance.
• Financial management: budgeting and business performance monitoring.
• Strategic planning: drive service development and long-term stability.
• Patient focus: enhance patient experience and handle complaints.

Skills

Healthcare management

Leadership

Patient care

Problem-solving

Fast-paced environment

SystmOne proficiency

Job description

As Practice Manager, you will be at the heart of our practice, working alongside our 5 friendly and supportive GP Partners. We are looking for an experienced and motivated manager to lead the HR, operational, compliance and patient relationship functions of our busy GP surgery. As a leader you will be responsible for ensuring the smooth, safe and effective running of the practice while supporting our clinical and administrative teams. The successful candidate will provide visible and effective leadership and oversight, support continuous improvement and maintain high standards of patient care and regulatory compliance.Main duties of the job Operational Leadership: provide clear and effective management of the day-to-day operations of the practice. HR & People Management: recruitment, staff wellbeing , performance management and staff development. Compliance & Governance: ensure compliance with CQC standards, NHS contractual requirements , IG regulations, policies, risk assessments and audits. Financial Management: financial planning, budgeting and business performance. Strategic Planning: drive business planning, quality improvement, service development and long-term organisational stability. Patient Focus: Ensure high-quality patient experience, complaints handling and communication. Wider relationships: build strong relationships with PCN Practice Managers, the ICB, local community groups and businesses, As Practice Manager, you will be at the heart of our practice, working alongside our 5 friendly and supportive GP Partners. We are looking for an experienced and motivated manager to lead the HR, operational, compliance and patient relationship functions of our busy GP surgery. As a leader you will be responsible for ensuring the smooth, safe and effective running of the practice while supporting our clinical and administrative teams. The successful candidate will provide visible and effective leadership and oversight, support continuous improvement and maintain high standards of patient care and regulatory compliance. Key Responsibilities Operational Leadership: provide clear and effective management of the day-to-day operations of the practice. HR & People Management: recruitment, staff wellbeing , performance management and staff development. Compliance & Governance: ensure compliance with CQC standards, NHS contractual requirements , IG regulations, policies, risk assessments and audits. Financial Management: financial planning, budgeting and business performance. Strategic Planning: drive business planning, quality improvement, service development and long-term organisational stability. Patient Focus: Ensure high-quality patient experience, complaints handling and communication. Wider relationships: build strong relationships with PCN Practice Managers, the ICB, local community groups and businesses

• An experienced manager with a proven background in healthcare.
• A confident, capable leader who is able to motivate and support staff whilst building strong relationships with partners, clinicians, staff and stakeholders.
• Committed to patient care and continuous improvement.
• Skilled in problem-solving, prioritisation and decision-making with a proactive and solutions-focused approach.
• Comfortable working in a fast-paced environment with competing demands.
• Confident using SystmOne, at least 3+ years experience and/or Practice Management qualification is desirable.
  John Tasker House and Felsted surgeries are a thriving GP practice serving a growing list of approximately 15,000 patients. Located on two sites in Great Dunmow and Felsted we are a dispensing and training practice with a large team of more than 50 staff who work together to provide the best possible care for our patients., This is a forward thinking and growing team. We are keen to continue to build on our digital developments and streamlining activities to continually improve patient access and experience.
• We have a warm and friendly team and like to meet socially throughout the year. This is a place where people tend to stay for years and years. The area is growing, with houses being build all around the surrounding area, so we are growing and developing all the time. It's an exciting time to join us and lead us forward