Practice Operations Lead: Admin & Compliance

NHS Jobs; Rottington; In loco; GBP 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Waterloo House Surgery in the United Kingdom seeks an Operations and Administration Lead to oversee day-to-day administration, manage Administration, Secretarial, GP Assistants, Meds and Social Prescribing teams, and deputise for the Practice Manager.

You will drive efficient service delivery, ensure medicines management compliance, and collaborate with other practices to share best practice while supporting quality patient care improvements.

Mansioni

• Deputise for the Practice Manager in their absence.
• Oversee daily practice administration and line-manage Administration, Secretarial, GP Assistants, Meds and Social Prescribing teams.
• Work collaboratively with other practices to spread good practice and share experiences.
• Oversee all workflow related processes such as Tasks, Referrals, Document Management and Medication Management.
• Supervise and train staff in medicine management systems, e.g., prescription processing.
• Develop processes to promote modern efficient services, e.g., online ordering and repeat dispensing.
• Attend and disseminate learning from medicine management meetings and training events.
• Oversee the medicine management audit processes at practice and ICB level.
• Oversee the achievement of Meds Management indicators with the Leadership Team and Clinical Meeting.
• Assist the Practice Manager in new projects relating to medicine management and administration, including SOPs and policies.
• Proficient user of EMIS and Microsoft Office Suite.
• Confident in picking up and learning new IT software packages.
• Responsible for end-of-year submissions to gain optimum remuneration for QOF, QIS, LES, DES, IIF and other indicators.
• Oversee booking and completion of Long-Term Condition processes and report progress monthly.
• Run audits and searches as part of a planned calendar to support practice needs.
• Organise, attend and minute quarterly PPG meetings and publish a quarterly bulletin for patients.
• Manage and investigate local responses to any AIs and complaints.
• Support Practice Manager in regulatory and compliance activity across sites.
• Support incident logging and review with escalation and documentation.
• Safeguarding to be the point of contact for safeguarding issues.
• Attend training and meetings required.
• Check NHS.net daily for communications and coordinate MDT meetings.
• Palliative Care Support coordination of palliative care meetings and ensure admin processes support clinical oversight.

Descrizione del lavoro

Waterloo House Surgery in the United Kingdom seeks an Operations and Administration Lead to oversee day-to-day administration, manage Administration, Secretarial, GP Assistants, Meds and Social Prescribing teams, and deputise for the Practice Manager.

You will drive efficient service delivery, ensure medicines management compliance, and collaborate with other practices to share best practice while supporting quality patient care improvements.