Practice Operations Manager - Practice Manager

NHS Jobs; Kidlington; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Oxford University Hospitals NHS Foundation Trust is seeking a Practice Operations Manager to lead the non-clinical operations of a general practice. You will oversee governance, budget management, recruitment, and performance in reception, administration and facilities, ensuring safe, efficient service delivery.

You will work with the clinical lead to optimise appointment systems, staffing, and capacity, while driving improvements through data, feedback and risk management.

Mansioni

• Lead practice leadership and operations to ensure safe, efficient and effective running of the practice.
• Oversee operational delivery across reception, administration, access, prescribing and medicines support, patient services and premises.
• Collaborate with clinical lead to design appointment systems, clinical rotas, skill mix and capacity for accessible care.
• Use performance data, patient feedback and workforce information to identify problems and act.
• Plan and deliver operational aspects of patient list growth, onboarding, staffing, capacity and patient communication.

Descrizione del lavoro

Practice Operations Manager - Practice Manager

Job responsibilities Practice leadership and operations Hold overall responsibility for the safe, efficient and effective running of the practice Lead operational delivery across reception, administration, access, prescribing and medicines support, patient services and premises Work with the clinical lead to design and review appointment systems, clinical rotas, skill mix and capacity so that care is accessible and sustainable Use performance data, patient feedback and workforce information to identify problems early and act on them Growth and change Plan and deliver the operational aspects of patient list growth, including onboarding, staffing, capacity and patient communication Make the best use of the renovated premises, including room utilisation, flow, equipment and facilities Lead practice projects and change programmes, drawing on PMLs Transformation Directorate where helpful People and culture Line manage the practice management team and provide visible, approachable leadership to all non-clinical staff Lead recruitment, induction, appraisal, development and performance management, in partnership with PML HR Promote staff wellbeing, team working and a culture of learning Quality, governance and compliance Ensure continuous compliance with CQC standards, GMS contractual requirements and information governance obligations Support clinical governance alongside the clinical lead, including significant events, complaints, audit and safeguarding processes Maintain policies, risk registers and business continuity arrangements Finance and resources Monitor the practice budget, control local expenditure and report variances to PML finance Oversee income opportunities, contract delivery, QOF and enhanced services performance Work with PML central teams for payroll, procurement and HR, so that practice needs are met Partnerships and system working Sit on the Primary Care Network Board and represent the practices interests and contribution Build strong relationships with the Integrated Care Board, local providers, community services and the Patient Participation Group Contribute to federation-wide development and share learning with colleagues at other PML sites

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust