Practice Manager – Truly London (Nine Elms)

Truly Dental; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Truly Dental is seeking a Practice Manager for Truly London, Nine Elms. You will lead the operational, financial and people side of a flagship clinic, ensuring excellent patient experience while managing KPIs and compliance.

You will partner with the clinical lead to drive performance and growth in a modern, technology-driven environment. The role requires 3+ years managing healthcare teams, proven P&L experience, and strong leadership and communication skills.

Qualifications

• 3+ years managing dental, medical, or healthcare teams.
• Demonstrable P&L responsibility.
• Experience leading clinics or similar operations.
• Strong leadership and people development skills.
• Knowledge of GDC, CQC, GDPR, and health & safety standards.
• Financial literacy including budgets, forecasts and cost control.
• Excellent communication and stakeholder management.
• Must have the right to work in the UK.

Responsibilities

• Leading and developing the clinic team (reception, nurses, TPCs).
• Owning clinic P&L, budgets and operational KPIs.
• Ensuring full compliance with GDC and CQC standards, GDPR and health and safety requirements.
• Patient experience: NPS, feedback loops, escalations.
• Recruitment partnership and onboarding of new hires.
• Collaborating with Head Office on growth initiatives.
• Cross functional projects with Marketing, Sales and the Clinical Lead.

Skills

Team leadership

P&L ownership

Budgeting

Financial literacy

Operations

Compliance awareness

Communication

Right to work in the UK

Job description

About Truly

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 17 locations and a team of 500+ professionals.

Why Join Truly Dental?

• Work in a modern, technology-driven clinical environment

• Join a supportive team where collaboration and learning matter

• Be part of a growing international dental group

• Opportunity for long-term career development

• Make a real impact on patient experience every day

Get a feel for our team and culture before applying:

Website

LinkedIn

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The Role

As Practice Manager at Truly London (Nine Elms), you’ll lead the operational, financial and people side of one of our flagship clinics. You’ll be accountable for patient experience, team performance, financial KPIs and compliance, partnering closely with the clinical lead to make your clinic the best in the region.

Key Responsibilities

• Leading and developing the clinic team (reception, nurses, TPCs)

• Owning clinic P&L, budgets and operational KPIs

• Ensuring full compliance with GDC and CQC standards, GDPR and health and safety requirements.

• Patient experience: NPS, feedback loops, escalations

• Recruitment partnership and onboarding of new hires

• Collaborating with Head Office on growth initiatives

• Cross functional projects with Marketing, Sales and the Clinical Lead

What We're Looking For

• 3+ years managing dental, medical, or healthcare teams

• Demonstrable P&L responsibility

• Strong leadership and people development skills

• Operations and compliance awareness (GDC / CQC / GDPR / health and safety)

• Financial literacy: budgets, forecasts, cost control

• Excellent communication

• Right to work in the UK

Important Details Before Applying

• Location: Truly London, Nine Elms (onsite role)

• Contract: Permanent, full time, 40 hours per week

• Working pattern: Monday to Friday, with occasional weekends when required

Ready to join us? Click apply and tell us about yourself.
We review every application and will be in touch within a few business days.