Practice Manager - Truly London

Truly Dental; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Truly Dental in London is seeking a Practice Manager to lead the Nine Elms clinic and drive operational excellence. You will manage patient experience, team performance, finances and regulatory compliance, working closely with the clinical lead to deliver outstanding care.

The role requires 3+ years of healthcare leadership, strong people development skills and a clear focus on budgets, forecasts and cost control within a modern, technology-driven clinic environment.

Qualifications

• 3+ years leading dental/medical/healthcare teams.
• Strong leadership and people development skills.
• Experience with GDC, CQC, GDPR, health and safety compliance.
• Budgets, forecasts, and cost control knowledge.
• Right to work in the UK.

Responsibilities

• Lead clinic team across reception, nursing and coordinators.
• Own clinic P&L, budgets and operational KPIs.
• Ensure compliance with GDC, CQC, GDPR and health & safety.
• Drive patient experience: feedback loops and NPS.
• Recruitment and onboarding of new hires.
• Collaborate with Head Office on growth initiatives.
• Partner with Marketing, Sales and Clinical Lead on projects.

Skills

Leadership

People development

Operations

Compliance awareness

Financial literacy

Job description

Location: On site / London, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Dentistry
Salary: Negotiable salary

ABOUT TRULY

Truly is a modern dental company growing across Ireland and the UK. We are building the largest network of patient first dental clinics in the region, with over 20 locations and a team of 500+ professionals. Nine Elms is one of our flagship London clinics, and we are looking for a Practice Manager to lead it.

THE ROLE

As Practice Manager, you will lead the operational, financial and people side of one of our flagship Truly clinics. You will be accountable for patient experience, team performance, financial KPIs and compliance, partnering closely with the clinical lead to make your clinic the best in the region.

KEY RESPONSIBILITIES

• Leading and developing the clinic team (reception, nurses, treatment plan coordinators)
• Owning clinic P&L, budgets and operational KPIs
• Ensuring full compliance with GDC and CQC standards, GDPR and health and safety requirements
• Patient experience: NPS, feedback loops and escalations
• Recruitment partnership and onboarding of new hires
• Collaborating with Head Office on growth initiatives
• Cross functional projects with Marketing, Sales and the Clinical Lead

WHAT WE ARE LOOKING FOR

• 3+ years managing dental, medical or healthcare teams
• Strong leadership and people development skills
• Operations and compliance awareness (GDC / CQC / GDPR / health and safety)
• Financial literacy: budgets, forecasts and cost control
• Right to work in the UK

WHY JOIN TRULY

• Work in a modern, technology driven clinical environment
• Join a supportive team where collaboration and learning matter
• Be part of a growing international dental group
• Opportunity for long term career development
• Make a real impact on patient experience every day

WORKING PATTERN

Full time, 40 hours per week, Monday to Friday, with occasional weekends when required.