Practice Manager — P&L & Patient Experience Leader

Truly Dental; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Truly Dental is seeking a Practice Manager for Truly London, Nine Elms. You will lead the operational, financial and people side of a flagship clinic, ensuring excellent patient experience while managing KPIs and compliance.

You will partner with the clinical lead to drive performance and growth in a modern, technology-driven environment. The role requires 3+ years managing healthcare teams, proven P&L experience, and strong leadership and communication skills.

Qualifications

• 3+ years managing dental, medical, or healthcare teams.
• Demonstrable P&L responsibility.
• Experience leading clinics or similar operations.
• Strong leadership and people development skills.
• Knowledge of GDC, CQC, GDPR, and health & safety standards.
• Financial literacy including budgets, forecasts and cost control.
• Excellent communication and stakeholder management.
• Must have the right to work in the UK.

Responsibilities

• Leading and developing the clinic team (reception, nurses, TPCs).
• Owning clinic P&L, budgets and operational KPIs.
• Ensuring full compliance with GDC and CQC standards, GDPR and health and safety requirements.
• Patient experience: NPS, feedback loops, escalations.
• Recruitment partnership and onboarding of new hires.
• Collaborating with Head Office on growth initiatives.
• Cross functional projects with Marketing, Sales and the Clinical Lead.

Skills

Team leadership

P&L ownership

Budgeting

Financial literacy

Operations

Compliance awareness

Communication

Right to work in the UK

Job description

Truly Dental is seeking a Practice Manager for Truly London, Nine Elms. You will lead the operational, financial and people side of a flagship clinic, ensuring excellent patient experience while managing KPIs and compliance.

You will partner with the clinical lead to drive performance and growth in a modern, technology-driven environment. The role requires 3+ years managing healthcare teams, proven P&L experience, and strong leadership and communication skills.