Practice Manager (New Clinic Opening)

Truly Dental; Enniskillen; On-site; GBP 42,000 - 60,000; Full time

Job summary

Truly Dental is opening a brand-new clinic in Enniskillen, Northern Ireland, and seeks a Practice Manager to lead from day one. You will build the team, set standards and shape how patients are greeted and cared for. You’ll own the clinic’s operations, P&L, budgets and KPIs, with responsibility for compliance and patient experience.

The role requires flexible hours as the clinic grows, including weekends. If you have 3+ years in healthcare leadership and a track record of developing people, this

Qualifications

• 3+ years leading a dental, medical or healthcare team.
• Proven P&L ownership and budgeting experience.
• Track record of developing people and teams.
• Strong grounding in healthcare operations and compliance (GDC / RQIA / HSC / UK GDPR).
• Comfort with budgets, forecasts and cost control.
• Clear, direct communication with patients, clinicians and head office.
• Right to work in the UK.

Responsibilities

• Lead the front desk, nursing and support teams, hiring, coaching and retaining staff.
• Own clinic P&L, budgets, forecasts and key cost controls.
• Improve patient experience through NPS and escalation handling.
• Ensure full compliance with GDC, RQIA, HSC and UK GDPR.
• Design rotas and patient journey from the ground up for a new opening.
• Collaborate with Clinical Lead and Head Office on growth and cross-clinic projects.

Skills

Team leadership

P&L responsibility

People development

Healthcare operations

Budgeting & forecasting

Clear communication

UK right to work

Job description

Open a brand new dental clinic and run it as your own. Our Enniskillen clinic opens its doors on 21 September, and we're looking for the person who will lead it. Not inherit it. Lead it from day one.

Most Practice Manager roles hand you someone else's team, someone else's processes and someone else's habits. This one doesn't. You'll build the rotas, set the standards, shape how patients are greeted and looked after, and grow the team as the clinic grows. If you've ever thought "I'd run this place differently", this is the role where you get to.

WHAT YOU'LL OWN

• The team: reception, nurses and TPCs. Hiring them, coaching them, keeping them
• The numbers: clinic P&L, budgets, forecasts, cost control and operational KPIs
• The patient experience: NPS, feedback loops and handling escalations personally
• The standards: full compliance with GDC, RQIA, HSC and UK GDPR
• The build: processes, rotas and the patient journey, designed from scratch as we open
• The partnerships: working side by side with your Clinical Lead, and with Head Office on growth, marketing and cross clinic projects

WHAT YOU'LL BRING

• 3+ years leading a dental, medical or healthcare team
• Real P&L responsibility, not just budget awareness
• A track record of developing people, not just managing them
• Solid grounding in healthcare operations and compliance (GDC / RQIA / HSC / UK GDPR)
• Comfort with numbers: budgets, forecasts, cost control
• Clear, direct communication with patients, clinicians and head office alike
• Right to work in the UK

BEFORE YOU APPLY, THE PRACTICAL BITS

• The role is based in Enniskillen, Co. Fermanagh
• We open on 21 September, so we need someone who can start as soon as possible
• To start, the clinic runs Monday to Friday, 9:00 AM to 5:00 PM
• As we grow, hours are expected to extend to Monday to Sunday, 8:00 AM to 8:00 PM, with shifts such as 7:30 AM to 2:30 PM, 2:30 PM to 8:30 PM or 8:00 AM to 8:00 PM
• Flexibility across shifts, including weekends, will be important

ABOUT TRULY

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient first dental clinics in the region, with over 20 locations and more than 400 professionals. Modern technology, real career progression and a team that actually likes working together.

Practice Manager (New Clinic Opening) Enniskillen, Northern Ireland, GB