Dental Clinic Practice Manager: Lead Patient Experience

Truly Dental; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Truly Dental in London is seeking a Practice Manager to lead the Nine Elms clinic and drive operational excellence. You will manage patient experience, team performance, finances and regulatory compliance, working closely with the clinical lead to deliver outstanding care.

The role requires 3+ years of healthcare leadership, strong people development skills and a clear focus on budgets, forecasts and cost control within a modern, technology-driven clinic environment.

Qualifications

• 3+ years leading dental/medical/healthcare teams.
• Strong leadership and people development skills.
• Experience with GDC, CQC, GDPR, health and safety compliance.
• Budgets, forecasts, and cost control knowledge.
• Right to work in the UK.

Responsibilities

• Lead clinic team across reception, nursing and coordinators.
• Own clinic P&L, budgets and operational KPIs.
• Ensure compliance with GDC, CQC, GDPR and health & safety.
• Drive patient experience: feedback loops and NPS.
• Recruitment and onboarding of new hires.
• Collaborate with Head Office on growth initiatives.
• Partner with Marketing, Sales and Clinical Lead on projects.

Skills

Leadership

People development

Operations

Compliance awareness

Financial literacy

Job description

Truly Dental in London is seeking a Practice Manager to lead the Nine Elms clinic and drive operational excellence. You will manage patient experience, team performance, finances and regulatory compliance, working closely with the clinical lead to deliver outstanding care.

The role requires 3+ years of healthcare leadership, strong people development skills and a clear focus on budgets, forecasts and cost control within a modern, technology-driven clinic environment.