Premium Dental Practice Manager – Calm, High-Impact Lead

Zental; Greater London; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

DBS covered

Employee referral scheme

Modern, high-spec practices

Job summary

Zental is a boutique, fully private dental group seeking an Experienced Dental Practice Manager for our NW London site. This on-site role leads a high-performing team, balances patient care, team wellbeing and commercial outcomes, and ensures regulatory readiness.

We value leadership, emotional intelligence, and integrity in a premium, digital private environment. Join us to grow with a supportive, compassionate culture and responsible growth plans.

Qualifications

• 3+ years as a Dental Practice Manager (single or multi-site).
• Strong understanding of KPIs, performance management, and commercial targets.
• Experience with practice-level financials including revenue drivers, cost control, and budgeting.
• Confident, credible leadership with ability to motivate and develop others.
• Experience handling people matters including performance improvement, absence management, and team development.
• Organised, structured, and solutions focused with consistent follow through.
• Patient-centred mindset with confidence managing concerns and complaints.
• CMI, ILM or equivalent Management qualification or relevant leadership development.
• Previous experience in a private dental or private healthcare setting.
• Experience improving treatment conversion and patient journey performance through process and coaching.

Responsibilities

• Support a calm, high performing private dental practice.
• Lead day-to-day practice performance across people, patients & performance.
• Lead and develop the multidisciplinary team, setting clear expectations and ownership.
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience.
• Partner with Treatment Coordinators and clinicians to optimise the patient journey.
• Oversee diary management to balance productivity with a calm, high quality experience.
• Maintain regulatory compliance and ongoing CQC readiness.
• Manage costs, stock and budgets in line with business targets.
• Own operational processes, spotting risks early and driving improvements.
• Resolve patient feedback and complaints with care, professionalism and pace.
• Support local growth through marketing activity and community engagement.

Skills

Practice management

KPIs & performance management

Financials & budgeting

Leadership

People management

Diary management

Education

ILM/CMI or equivalent management qualification

Experience in private dental/healthcare setting

Job description

Zental is a boutique, fully private dental group seeking an Experienced Dental Practice Manager for our NW London site. This on-site role leads a high-performing team, balances patient care, team wellbeing and commercial outcomes, and ensures regulatory readiness.

We value leadership, emotional intelligence, and integrity in a premium, digital private environment. Join us to grow with a supportive, compassionate culture and responsible growth plans.