Practice Manager (New Clinic Opening)

Hollybank Trustees Ltd; Enniskillen; On-site; GBP 40,000 - 60,000; Full time

Job summary

Truly is opening a brand new dental clinic in Enniskillen and seeks a driven leader to run it from day one. You’ll shape patient flow, assemble the team, and set standards for patient care while building the clinic culture.

You’ll own the P&L, budgets and operational KPIs, growing the team and partnerships with Head Office as we scale across the region. This is a unique chance to build from scratch.

Qualifications

• 3+ years leading a dental, medical or healthcare team
• Real P&L responsibility, not just budget awareness
• Track record of developing people
• Solid grounding in healthcare operations and compliance (GDC / RQIA / HSC / UK GDPR)
• Comfort with numbers: budgets, forecasts, cost control
• Clear, direct communication with patients, clinicians and head office alike
• Right to work in the UK

Responsibilities

• The team: reception, nurses and TPCs. Hiring them, coaching them, keeping them
• The numbers: clinic P&L, budgets, forecasts, cost control and operational KPIs
• The patient experience: NPS, feedback loops and handling escalations personally
• The standards: full compliance with GDC, RQIA, HSC and UK GDPR
• The build: processes, rotas and the patient journey, designed from scratch as we open
• The partnerships: working side by side with your Clinical Lead, and with Head Office on growth, marketing and cross clinic projects

Job description

Location: On site / Enniskillen, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration
Salary: Negotiable salary

Open a brand new dental clinic and run it as your own. Our Enniskillen clinic opens its doors on 21 September, and we're looking for the person who will lead it. Not inherit it. Lead it from day one.

Most Practice Manager roles hand you someone else's team, someone else's processes and someone else's habits. This one doesn't. You'll build the rotas, set the standards, shape how patients are greeted and looked after, and grow the team as the clinic grows. If you've ever thought "I'd run this place differently", this is the role where you get to.

WHAT YOU'LL OWN

• The team: reception, nurses and TPCs. Hiring them, coaching them, keeping them
• The numbers: clinic P&L, budgets, forecasts, cost control and operational KPIs
• The patient experience: NPS, feedback loops and handling escalations personally
• The standards: full compliance with GDC, RQIA, HSC and UK GDPR
• The build: processes, rotas and the patient journey, designed from scratch as we open
• The partnerships: working side by side with your Clinical Lead, and with Head Office on growth, marketing and cross clinic projects

WHAT YOU'LL BRING

• 3+ years leading a dental, medical or healthcare team
• Real P&L responsibility, not just budget awareness
• A track record of developing people, not just managing them
• Solid grounding in healthcare operations and compliance (GDC / RQIA / HSC / UK GDPR)
• Comfort with numbers: budgets, forecasts, cost control
• Clear, direct communication with patients, clinicians and head office alike
• Right to work in the UK

BEFORE YOU APPLY, THE PRACTICAL BITS

• The role is based in Enniskillen, Co. Fermanagh
• We open on 21 September, so we need someone who can start as soon as possible
• To start, the clinic runs Monday to Friday, 9:00 AM to 5:00 PM
• As we grow, hours are expected to extend to Monday to Sunday, 8:00 AM to 8:00 PM, with shifts such as 7:30 AM to 2:30 PM, 2:30 PM to 8:30 PM or 8:00 AM to 8:00 PM
• Flexibility across shifts, including weekends, will be important

ABOUT TRULY

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient first dental clinics in the region, with over 20 locations and more than 400 professionals. Modern technology, real career progression and a team that actually likes working together.