Practice Manager

Eastlands Medical Practice; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare provider in Manchester is seeking a key leadership role to oversee the daily operations of the practice. The successful candidate will ensure high standards of patient care, effective administrative systems, and support for clinical and non-clinical teams. Must have proven management experience in a healthcare setting and strong skills in leadership, communication, and organisation. Competitive salary and responsibilities include managing staff and budgets.

Qualifications

• Proven experience in management within a healthcare or NHS setting.
• Strong leadership and interpersonal skills.
• Sound understanding of HR, finance, and business management principles.

Responsibilities

• Provide leadership to meet the practice's objectives.
• Ensure the effective operation of services.
• Manage practice budgets and monitor cash-flow.
• Oversee recruitment and retention of staff.

Skills

Leadership skills

Communication

Organisational skills

People management

Problem-solving

Education

Qualification in management, business administration, or healthcare management

Tools

Clinical software

Administrative software

Job description

Main duties of the job

This is a key leadership role responsible for the smooth day-to‑day running of the practice, ensuring high standards of patient care, efficient administrative systems, and effective support for our clinical and non‑clinical teams. The successful candidate will bring strong organisational, financial, and people management skills, with the ability to drive service improvements and adapt to the evolving needs of primary care.

About us

Our practice is proud to be a welcoming, patient‑focused team that values collaboration, respect, and a positive working atmosphere. Were a supportive group of GPs, nurses and administrative staff who work closely together to provide high‑quality, compassionate care to our community.

Job responsibilities

Job summary:

• - Provideleadership and management skills to enable the practice to meet its agreedaims and objectives within a profitable, efficient, safe and effectiveworking environment
• - Toensure the effective development and operation of the services

Main Duties and Responsibilities:

• - Ensuringquality of services to patients, visitors and staff.
• - Maximisingoperational and performance management standards
• - Keepabreast of current affairs and identify potential threats andopportunities
• - Contributeto practice strategy - formulateobjectives and research and develop ideas for future practice development
• - Developand maintain effective communication both within the practice and withrelevant outside agencies
• - Assessand evaluate accommodation requirements and manage development andexpansion plans
• Managepractice budgets and seek to maximise income
• Managepractice accounts; submit year-end figures promptly and liaise with thepractice accountant
• Monitorcash-flow
• Manageand monitor PAYE for practice staff and maintain appropriate records
• Managecontributions to the practice pension scheme and maintain appriaterecords

Human resources:

• Oversee the recruitment andretention of staff and provide a general personnel management service
• Monitor skill‑mix and deploymentof staff
• Manage staffing levels withintarget budgets
• Evaluate, organize and overseestaff induction and training and ensure that all staff are adequately trainedto fulfil their role
• Develop and implement effectivestaff appraisal and monitoring systems
• Support and mentor staff, both asindividuals and as team members
• Implement effective systems forthe resolution of disputes and grievances
• Keep abreast of changes in employmentlegislation
• Create a culture which fostersstaff involvement, is free from harrassment and bullying and respects thedignity and diversity of all staff

Organisational:

• DevelopPractice protocols and procedures, review and update as required
• Ensurethat Practice premises are properly maintained and cleaned and thatadequate fire prevention and security systems are in place
• Managethe procurement of practice equipment, supplies and services within targetbudgets
• Developand review Health & Safety policies and procedures and keep abreast ofcurrent legislation
• Arrangeappropriate insurance cover
• Ensurethat the Practice has adequate disaster recovery procedures in place
• Arrangeappropriate maintenance for practice equipment
• Adopta strategic approach to the development and management of patient services
• Raiseany safeguarding concerns and also ensure all admin staff are competentand able to do so
• Ensureservice development and delivery is in accordance with local and nationalguidelines
• Ensurethat the practice complies with NHS contractual obligations in relation topatient care
• Overseeor develop and manage an effective appointments systems
• Overseeor organise surgery timetables, duty rotas and holiday cover
• Routinelymonitor and assess practice performance against patient access and demandmanagement targets
• Developand implement an effective complaints management system
• Liaisewith patient groups

Information management and technology:

• OverseeIT implementation and modernisation
• Motivate,support and monitor staff in the use of IT
• Monitorstandards for data entry and data collection
• Ensurethat the practice has effective IT data security, back‑up, maintenance anddisaster recovery plans in place
• Liaisewith the CCG regarding systems procurement, IT funding and national ITdevelopment programmes
• Overseepractices website

Confidentiality:

• Ensurethat patients confidentiality is adhered to at all time
• Toabide by the Data Protection Act

Health & safety:

The post‑holder will implement andlead on the full range of health and safety issues as defined in the practiceHealth & Safety policy, the practice Infection Control policy and publishedprocedures. This will include (but will not be limited to):

• Ensuringjob holders across the practice adhere to their individualresponsibilities for infection control and health and safety, using asystem of observation, audit and check, hazard identification,questioning, reporting and risk management.
• Maintainand up to date knowledge of health and safety and infection controlstatutory and best practice guidelines and ensure implementation acrossthe business
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks across the business
• Makingeffective use of training to update knowledge and skills, and initiate andmanage the training of others
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards, and initiation of remedial /corrective action where needed
• Activelyidentifying, reporting, and correction of health and safety hazards andinfection hazards immediately when recognised
• Keepingown work areas and general / patient areas generally clean, identifyingissues and hazards / risks in relation to other work areas within thebusiness, and assuming responsibility in the maintenance of generalstandards of cleanliness across the business in consultation (whereappropriate) with other sector managers
• Ensureinfection control training is undertaken by Practice Nurses
• Routinemanagement of own team / team areas, and maintenance of work spacestandards

Equality and diversity:

The post‑holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

• Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behavingin a manner which is welcoming to and of the individual, is non‑judgmentaland respects their circumstances, feelings priorities and rights.

Safeguarding

EastlandsMedical Practice are committed to creating and fostering a culture thatpromotes safeguarding and the welfare of all children and adults at risk. Oursafer recruitment practices support this by ensuring that there is a consistentand thorough process of obtaining, collating, analysing and evaluatinginformation from and about candidates to ensure that all persons appointed aresuitable to work with our children and adults.

The post‑holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Identifyown training and development needs and undertake appropriate training

Quality:

The post‑holder will strive to maintain quality within thepractice, and will:

• Alertother team members to issues of quality and risk
• Assessown performance and take accountability for own actions, either directlyor under supervision
• Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Person Specification

Experience

• Proven experience in management within a healthcare or NHS setting
• Strong leadership, communication, and interpersonal skills
• Excellent organisational and problem‑solving abilities
• Sound understanding of HR, finance, and business management principles
• Ability to manage and motivate a diverse team
• Proficient in IT systems, including clinical and administrative software
• Commitment to delivering high‑quality patient care and continuous improvement
• Experience working in a GP practice or primary care environment
• Knowledge of NHS policies, procedures, and compliance requirements
• Qualification in management, business administration, or healthcare management
• Experience in project management or quality improvement initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.