Practice Manager

NHS; Manchester; On-site; GBP 40,000 - 45,000; Full time

Job summary

A healthcare organization in Manchester is seeking a Practice Manager to lead operations at Hawthorn Medical Centre. This role involves managing a team, ensuring high-quality patient care, and contributing to strategic development. The ideal candidate should have proven leadership experience and a passion for healthcare innovation. A competitive salary and supportive work environment are offered.

Benefits

NHS Car Scheme

Free Eye test

NHS pension

5 weeks annual leave

Qualifications

• Proven experience in managing multidisciplinary teams.
• A passion for tackling health inequalities.
• Strong leadership, resilience, and a collaborative mindset.

Responsibilities

• Lead and manage day-to-day operations of Hawthorn Medical Centre.
• Support and mentor the Trainee Manager and emerging leaders.
• Collaborate with the Clinical Lead to ensure high-quality patient care.

Skills

Leadership skills

Collaboration

Emotional intelligence

Operational skills

Coaching and mentoring

Education

GCSE grade A to C or equivalent in English and Maths

Job description

Job Summary

Be part of a bold and inspiring journey transforming primary care in Manchester. Hope Citadel is seeking a dynamic and compassionate Practice Manager to lead the operations at Hawthorn Medical Centre (Practice & Walk‑in), one of our flagship practices rated Outstanding by the CQC. This is a unique opportunity to make a meaningful impact in a community‑focused setting, driving innovation and excellence in healthcare delivery. We are a not‑for‑profit organisation running 11 GP practices across Greater Manchester, with a strong track record of delivering high‑quality care in areas of deprivation. Our mission is rooted in social justice, community empowerment, and clinical excellence.

Why Join Us?

• Outstanding Practice: Hawthorn Medical Centre serves over 6,500 registered patients and provides a walk‑in service to more than 17,000 individuals annually.
• Supportive Infrastructure: Benefit from a centralised team handling HR, payroll, and finance, freeing you to focus on leadership and team development.
• Collaborative Culture: Join a network of experienced Practice Managers with regular peer support and shared learning.
• Career Progression: As our practices grow rapidly, we offer real opportunities for career development within senior management.
• Inclusive Benefits: Competitive salary, NHS Car Scheme, Free Eye test, NHS pension, and 5 weeks annual leave (inclusive of bank holidays, pro rata).

Key Responsibilities

• Lead and manage day‑to‑day operations of Hawthorn Medical Centre.
• Support and mentor the Trainee Manager and emerging leaders.
• Collaborate with the Clinical Lead to ensure high‑quality patient care.
• Uphold and embody the vision and values of Hope Citadel across the team.
• Contribute to strategic development and continuous improvement.

What you bring to us

• Proven experience in managing multidisciplinary teams.
• A passion for tackling health inequalities.
• Strong leadership, resilience, and a collaborative mindset.
• A sense of humour and a heart for people.

Person Specification

Qualifications

• GCSE grade A to C or equivalent in English and Maths.

Experience (Essential)

• Improving patient experience; passion, strategies and tools, experience of success.
• Experience of managing teams within healthcare, including clinical and non‑clinical staff.
• Coaching and nurturing new talent and people in new management roles.
• Leading quality improvement projects and strategies.
• Taking teams through change.

Experience (Desirable)

• Experience of driving innovation and high performance.
• Experience of operationalising values and goals and using data for improvement (e.g. appraisal, recruitment and protocols).
• Maintaining high staff retention and keeping teams motivated.

Skills (Essential)

• Skills, strategies and passion for developing motivation, autonomy and excellence (e.g. performance management, pay structures, appraisal, coaching, accountability, developing motivation).
• Operational skills within Primary Care; establishing and maintaining systems and processes for order and efficiency of the whole practice.
• Skills and strategies in leading successful meetings (e.g. improving engagement, unearthing conflict, good decisions) and communicating outcomes.
• Decision making (track record, can describe process).
• Mentoring and coaching skills for management and leadership.

Skills (Desirable)

• Knowledge of organisational development or quality improvement tools.

Character (Essential)

• Emotional intelligence; aware of impact on others.
• Humility; freely discussed weaknesses; discusses success.
• Firm and fair.
• Clear communicator.
• Personal organisational strategies.
• Courage/Bravery.
• Nurturing, coaching, patient teacher.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; Disclosure to be made to the Disclosure and Barring Service to check for any previous convictions.

Employment Details

• Contract: Permanent
• Working pattern: Full‑time
• Salary: £40,000 to £45,000 a year depending on experience
• Reference number: B0212‑25‑0054
• Location: Hawthorne Medical Centre Ltd, Birchfields Road, Manchester, M146FS

Employer

Hope Citadel Healthcare CIC

Address: Hawthorne Medical Centre Ltd, Birchfields Road, Manchester, M146FS

Website: http://www.hopecitadel.org.uk/