Practice Manager

Eye Emporium Group; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a charismatic Practice Manager to lead their new flagship location in Wandsworth, London. This pivotal role involves overseeing operations, driving business growth, and ensuring exceptional customer service. The ideal candidate will have proven experience in an optical setting, showcasing strong leadership and team management skills. With a focus on community engagement and commercial success, this position offers a unique opportunity to make a significant impact in the healthcare sector. Join a forward-thinking company dedicated to providing world-class clinical standards and patient care.

Qualifications

• Proven experience as a Practice Manager in an optical setting.
• Ability to dispense lenses and frames according to prescriptions.

Responsibilities

• Lead the flagship practice and manage operations.
• Build relationships with local businesses and community.
• Achieve commercial targets and enhance patient engagement.

Skills

Leadership Skills

Customer Service

Optical Dispensing

Business Development

Team Management

Education

Experience in Optical Setting

Job description

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Eye Emporium Group, an independent optician, contact lens specialist, and qualified audiology provider, has been operating in London and Kent since 1982. We take pride in being the trusted, local choice for generations of satisfied patients. With recent fresh investment, Eye Emporium has opened a brand-new flagship practice in Wandsworth, South-West London. This practice marks a significant milestone as it will feature new branding and serve as the focal point for a strategic reboot across the entire business.

Our vision is to provide world-class clinical standards and unrivalled customer care. We are seeking a dynamic and charismatic Practice Manager to lead this flagship location and play a pivotal role in achieving our business objectives.

Job Overview:

As the Practice Manager, you will be responsible for the commercial growth and ongoing operations of our flagship practice in Wandsworth. This role demands charisma and exceptional leadership skills due to its high profile. You will work closely with all aspects of the business to ensure the smooth integration of the new store into our brand strategy and meet demanding customer and commercial targets. As a new store, the Practice Manager will be responsible for growing the patient base through both excellent service and conversion in store, and local business development to find new markets and opportunities.

Key Responsibilities:

Team Management and Business Growth:

• The role is heavily customer facing, and the successful candidate will be immediately expected to take the lead in dispensing to customers, whilst building business cases for further investment in the team.
• Effectively manage direct reports, including dispensing opticians, clerical staff, optometrists, and front-of-house staff, many of whom work in multiple locations across the group.
• Build successful working relationships with optometrists, fostering collaboration and ensuring seamless coordination for the delivery of comprehensive eye care services.
• Supervise and train junior staff to ensure high performance levels and provide ongoing development opportunities.
• Implement strategies to achieve demanding commercial targets and deliver on the investment in the new store.
• Develop and deliver training programs for the team to enhance their skills and performance.

Community Engagement:

• Build strong relationships with the local community and businesses.
• Develop and implement initiatives to increase the visibility of the flagship practice and drive patient engagement.
• Design, measure, fit, and adapt lenses and frames for clients.
• Assist clients with selecting frames.
• Measure customers for eyeglasses and coordinate frames with facial and eye measurements and optical prescriptions.
• Prepare work orders for the optical laboratory containing relevant instructions.
• Verify the exactness of finished lenses.
• Be able to use all available equipment on site to deliver the best possible experience for patients.

Key Result Areas/Deliverables:

• Successful launch and integration of the flagship practice.
• Achievement of demanding commercial targets and return on investment.
• Delivery of a range of customer and commercial KPIs.
• Increased volumes of patients through effective business development strategies.
• Positive community engagement and strong relationships with local businesses.
• Provide charismatic leadership to meet the high profile demands of the role.
• Collaborate closely with all aspects of the business to achieve brand and business objectives. Utilize sales and business development expertise to maximize opportunities for the practice.

Experience Required:

• Proven experience as a Practice Manager in an optical setting, demonstrating successful leadership and management skills.
• Ability to independently dispense lenses and frames in accordance with optical prescriptions, with a deep understanding of optical principles and technology.

Leadership and People Development:

• Strong leadership skills with a track record of effectively managing teams in a dynamic and customer-focused environment.
• Demonstrated ability to build successful working relationships with optometrists, dispensing opticians, and front-of-house staff to foster collaboration and achieve business objectives.
• Proven experience in developing and implementing training programs to enhance the skills and performance of team members.
• A history of driving business growth through effective management strategies and achieving demanding commercial targets.
• Charismatic and personable, with the ability to inspire and motivate a diverse team.
• Commitment to providing world-class customer service and maintaining high standards of patient care.

Equal Opportunity Employer Statement:

Eye Emporium is an equal opportunity employer committed to diversity and inclusion.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Health Care Provider, and Customer Service

• Industries

  Retail, Retail Health and Personal Care Products, and Hospitals and Health Care

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