Lead Practice Manager

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in London is seeking a dedicated Lead Practice Manager to oversee clinic operations and ensure excellent patient care. This hands-on role involves managing a dynamic administrative team, ensuring compliance with healthcare standards, and supporting strategic initiatives for quality improvement. With a supportive and inclusive culture, this position offers a competitive salary and numerous benefits, including private medical insurance and generous leave. If you are a proactive leader with a passion for healthcare, this is an exciting opportunity to make a significant impact in a multidisciplinary clinic.

Benefits

Twenty-five days of annual leave

Paid birthday leave

Private medical insurance

Contributory pension scheme

Supportive working culture

Qualifications

• Minimum of three years of experience in healthcare operations or practice management.
• Proven experience line-managing staff in a clinical setting.

Responsibilities

• Lead and develop the medical secretarial and administrative team.
• Manage clinic operations including scheduling, staffing, and compliance.

Skills

Healthcare Operations Management

Staff Management

Microsoft Office Proficiency

Knowledge of Private Healthcare Processes

Problem-Solving Skills

Education

Experience in Healthcare Operations

Tools

Carebit

DGL Practice Manager

Job description

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Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

We Are Hiring: Lead Practice Manager

Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

Key Responsibilities:

• Lead, support and develop the medical secretarial and administrative team
• Oversee recruitment, training, appraisals and performance management
• Manage clinic operations including scheduling, staffing, reporting and billing
• Ensure full compliance with CQC standards, clinical governance and internal policies
• Lead on audits, risk assessments, incident reviews and KPI monitoring
• Support strategic initiatives including quality improvement and digital transformation
• Deliver accurate reports and maintain high standards of documentation and patient correspondence

Essential Requirements:

• Minimum of three years’ experience in healthcare operations or practice management
• Proven experience line-managing staff
• Strong knowledge of private healthcare processes and governance standards
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with clinical systems e.g. Carebit or DGL Practice Manager

The Ideal Candidate Will Be:

• Professional, proactive and highly organised
• An excellent communicator, both verbal and written
• Calm under pressure and confident in problem-solving
• Committed to delivering patient-centred care and continuous improvement
• Discreet and trustworthy with a strong understanding of confidentiality and data protection

What We Offer:

• Competitive salary based on experience
• Twenty-five days of annual leave plus all UK bank holidays
• One additional day of paid birthday leave
• Private medical insurance and contributory pension scheme
• A supportive, inclusive working culture
• Access to a high-performing clinical and leadership team

If you are an experienced manager ready to contribute to an exceptional clinical environment, we welcome your application.