Lead Practice Manager

OS Clinic; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Lead Practice Manager to oversee clinic operations and ensure exceptional patient service. In this hands-on role, you will lead a talented administrative team, manage compliance with healthcare standards, and support strategic initiatives for quality improvement. This position offers a competitive salary, generous leave, and a supportive work culture. If you are a proactive leader with a passion for healthcare and patient-centered care, this opportunity is perfect for you.

Benefits

Twenty-five days of annual leave

Private medical insurance

Contributory pension scheme

Paid birthday leave

Supportive working culture

Qualifications

• Minimum of three years’ experience in healthcare operations or practice management.
• Proven experience line-managing staff in a healthcare setting.

Responsibilities

• Lead and develop the medical secretarial and administrative team.
• Manage clinic operations including scheduling, staffing, and reporting.

Skills

Healthcare Operations Management

Team Leadership

Compliance Knowledge

Microsoft Office Proficiency

Problem-Solving

Education

Bachelor's Degree in Management or Healthcare

Tools

Carebit

DGL Practice Manager

Job description

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Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

We Are Hiring: Lead Practice Manager

Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

Key Responsibilities:

• Lead, support and develop the medical secretarial and administrative team
• Oversee recruitment, training, appraisals and performance management
• Manage clinic operations including scheduling, staffing, reporting and billing
• Ensure full compliance with CQC standards, clinical governance and internal policies
• Lead on audits, risk assessments, incident reviews and KPI monitoring
• Support strategic initiatives including quality improvement and digital transformation
• Deliver accurate reports and maintain high standards of documentation and patient correspondence

Essential Requirements:

• Minimum of three years’ experience in healthcare operations or practice management
• Proven experience line-managing staff
• Strong knowledge of private healthcare processes and governance standards
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with clinical systems e.g. Carebit or DGL Practice Manager

The Ideal Candidate Will Be:

• Professional, proactive and highly organised
• An excellent communicator, both verbal and written
• Calm under pressure and confident in problem-solving
• Committed to delivering patient-centred care and continuous improvement
• Discreet and trustworthy with a strong understanding of confidentiality and data protection

What We Offer:

• Competitive salary based on experience
• Twenty-five days of annual leave plus all UK bank holidays
• One additional day of paid birthday leave
• Private medical insurance and contributory pension scheme
• A supportive, inclusive working culture
• Access to a high-performing clinical and leadership team

If you are an experienced manager ready to contribute to an exceptional clinical environment, we welcome your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitals and Health Care

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