Practice Manager

Medivet Group; London; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading veterinary care provider in the UK seeks a Practice Manager to oversee operations across multiple sites. The role involves leadership, team development, and ensuring exceptional client care. Benefits include a health cash plan, life assurance, and generous annual leave.

Benefits

Health Cash Plan

24/7 Private GP Service

Life Assurance

24-hour Counselling

5 weeks’ Annual Leave

Pension

Cycle to Work Scheme

Discounts on Medivet Products

Qualifications

• Experience in driving commercial performance through financial management.
• Knowledge of practice environments, ideally from veterinary, GP, or dental settings.

Responsibilities

• Deliver exceptional client care and monitor client feedback.
• Manage practice rotas to ensure optimal service levels.
• Ensure compliance with regulations and standards.

Skills

Leadership

Commercial Performance

Analytical Skills

Coaching

Communication

Tools

Microsoft Office

Job description

This vacancy has now expired. Please see similar roles below...

Remuneration

£40,000 per year dependent on experience

The Opportunity

We have an exciting opportunity for a Practice Manager to join our team at Medivet. This is a multisite role covering Medivet Hampstead Garden Suburb, Muswell, and Fortis Green Practices.

We are a friendly and supportive team who work together to review and improve protocols. All our practices consist of one or two vets, nurses, and support staff.

As a Practice Manager, you will play a pivotal role in shaping the success and growth of the practice. You’ll take on a key leadership role in the practice, with responsibility for the day-to-day operations, team development, and overall management.

You will have the opportunity to make a positive impact on the lives of our patients, clients, and team members, while ensuring a happy work environment and a healthy work-life balance for all staff.

If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.

Benefits include a health cash plan from day one (covering dental, physio, and optical services), 24/7 Private GP Service, Life Assurance (3x salary), access to 24-hour counselling, 5 weeks’ annual leave plus bank holidays (rising to 6 weeks), an additional ‘Day for You’, pension, interest-free Season Ticket Loan, Cycle to Work scheme, and discounts on Medivet products and services.

Role Accountabilities

Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.

Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance, focusing on KPIs such as capacity, skills utilisation, and cost management.

Ensure compliance with regulations and standards, conduct audits, and share best practices within and across practices.

Manage practice rotas to ensure optimal service levels and clinical skills utilization.

Support team success through effective recruitment, induction, communication, and engagement strategies.

Promote the practice externally through community events and other channels.

Your Skills and Experience

Knowledge of practice environments, ideally from veterinary, GP, or dental settings.

An understanding of exceptional care and its impact on client experience.

Awareness of regulatory requirements and compliance monitoring.

Experience in driving commercial performance through financial management, marketing, and efficient operations.

Resource planning experience.

Skilled in coaching and influencing colleagues.

Proficiency with Microsoft Office and computer systems.

Strong numeracy and analytical skills.

Leadership and team management experience.

About Us

Medivet is a leading veterinary care provider with practices across the UK, including 24-hour centres and referral practices. We also have a growing international presence in France, Germany, and Spain.

We support a large community of dedicated colleagues providing exceptional care. Being part of Medivet means working in a forward-thinking, caring environment with state-of-the-art equipment and treatment options, dedicated to making a difference for our patients, clients, and team members.

Join us and be part of our exciting future plans.