Practice Manager

NHS; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A forward-thinking healthcare organization is seeking a dedicated Practice Manager to lead operations across two sites in Central London. This role is pivotal in ensuring financial stability, effective HR management, and the development of strategic initiatives that enhance service delivery. The successful candidate will work closely with GP partners, fostering a collaborative environment that prioritizes patient care and staff well-being. This is an excellent opportunity for an experienced professional to make a significant impact in a busy primary care setting, contributing to the health and well-being of the local community.

Qualifications

• 3-5 years experience in a senior managerial role is essential.
• NHS primary care experience is highly desirable.

Responsibilities

• Manage financial performance and ensure compliance with contracts.
• Oversee HR functions including recruitment and staff management.
• Develop organisational strategies to maintain service quality.

Skills

Financial Management

Human Resource Management

Organisational Strategy

Information Management and Technology

Education

Experience in Senior Managerial Role

Primary Care NHS Experience

Job description

Job summary

We seek a highly-motivated, and experienced Practice Manager to provide leadership and oversight in our organisation. You will be working very closely with and reporting to the three GP/Business partners.

You will need to demonstrate excellent communication skills. You must exhibit the ability to prioritise work in a busy primary care setting to ensure a service provision that is of utmost quality as well as safe.

You will be dealing with all aspects regarding staff management, hence, HR experience is highly desirable. You will be supporting our committed and dedicated administrative team.

You will have a major role in practice finances management. This will include business and strategic planning to ensure the organisation's sustainability whilst maintaining excellent service provision.

You will lead in planning and implementation of policies that guarantee compliance of the organisation to all regulatory requirements.

The position is full-time.

Main duties of the job

The successful candidate will play a major role in:

1. Financial Management

2. Human Resource Management

3. Organisational Strategy

4. Information Management and Technology

Please see full attached job description for details.

About us

We are a busy, friendly, well-established general practice organisation operating in two sites in Central London.

Our primary aim is to deliver a great service for our NHS population.

We see this as the reason we work in General Medical Practice as well as the best way to ensure continued growth of our business.

We acknowledge the significant contribution all members of the team make towards achieving this aim, from the newly recruited junior to the most established clinician.

It means our focus has to be on productivity and efficiency whilst showing genuine people skills. We expect our Practice Manager to work on site, visible to the team and our patients.

Working in NHS Primary Care is never easy though it can be a highly rewarding, an opportunity to make a real contribution to the health and well being of our registered population who can trust our professional judgement

Details Date posted

09 May 2025

Pay scheme

Very senior manager (VSM)

Salary

£55,000 to £65,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1768-25-0003

Job locations

41 Connaught Square

London

W2 2HL

Westbourne Green Surgery

260 Harrow Road

London

W2 5ES

Job description Job responsibilities

The post-holder will take lead responsibility and have oversight for all managerial and commercial aspects of Connaught Square Practice and The Westbourne Green Surgery, just as the partners, who are all GPs, lead on clinical matters. The responsibilities of the post-holder will include developing and maintaining a safe, responsive and trusted clinical practice for service users and place of employment for the workforce, whilst ensuring the profitability and sustainability of the Practice as a commercial business. This will require effective, cooperative work between the post-holder and the partners as well as between the post -holder and service users, the Practice based team of clinicians and administrators and professional colleagues external to the Practice. The effective delivery of this role will require attendance at work in person rather than remote working.

Job Responsibilities:

Financial Management

• Manage delivery and monitoring of all current contracts, informal business agreements and strategic aspirations set by the partners. These may be funded by the NHS or non NHS funded and will vary in time
• Keeping up to date with practice performance metrics (e.g. QOF, Enhanced Services, Prescribing, out of hospital services to name a few) ensuring delivery of targets described in contracts, informal agreements and strategic aspirations
• Create monthly financial and performance reports for the partners
• Manage and complete payroll each month
• Manage and monitor PAYE for Practice staff and maintain appropriate records.
• Manage contributions to the Practice pension scheme(s) and maintain appropriate records.
• Manage appropriate systems for handling and recording of all payments and invoices received by the practice, ensuring accuracy and completeness, investigating and seeking to remedy any discrepancies whilst alerting partners promptly of any concerns
• Initiate and manage roll out of any new business plan.

Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members.

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).

Organisation

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
• Keep up to date with the requirements of the Care Quality Commission (CQC) and ensure that the Practice meets them.
• Develop Practice protocols and procedures, review and update as required.
• Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place.
• Manage the procurement of Practice equipment, supplies and services within target budgets.
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
• Arrange appropriate insurance cover.
• Ensure that the Practice has an adequate business continuity plan.
• Arrange appropriate maintenance for Practice equipment.
• Liaise with external professional colleagues in appropriate settings and forum, for example, the primary care network, federation etc., to ensure that the Practice through its partners is accordingly kept up to date with issues and agendas. This might mean attending meetings to represent the practice on some occasions if appropriate.

Information Management and Technology

• Support and develop a commercially successful digital service offered by the Practice, ensuring such a service is accessible, efficient, confidential and trustworthy, following current clinical practice guidelines and compliant with information governance policies.
• Motivate, support and monitor staff in the use of IT; organise and oversee appropriate use of IT by staff and ensure effective training to enhance the digital service offered by the Practice
• Set targets and monitor standards for data entry and data collection.
• Ensure that the Practice has effective IT data security, backup, maintenance and disaster recovery plans in place.
• Liaise with Area Teams regarding systems procurement, IT funding and national IT development programmes.
• Maintain and periodically update the Practice website accordingly.

Job description Job responsibilities

The post-holder will take lead responsibility and have oversight for all managerial and commercial aspects of Connaught Square Practice and The Westbourne Green Surgery, just as the partners, who are all GPs, lead on clinical matters. The responsibilities of the post-holder will include developing and maintaining a safe, responsive and trusted clinical practice for service users and place of employment for the workforce, whilst ensuring the profitability and sustainability of the Practice as a commercial business. This will require effective, cooperative work between the post-holder and the partners as well as between the post -holder and service users, the Practice based team of clinicians and administrators and professional colleagues external to the Practice. The effective delivery of this role will require attendance at work in person rather than remote working.

Job Responsibilities:

Financial Management

• Manage delivery and monitoring of all current contracts, informal business agreements and strategic aspirations set by the partners. These may be funded by the NHS or non NHS funded and will vary in time
• Keeping up to date with practice performance metrics (e.g. QOF, Enhanced Services, Prescribing, out of hospital services to name a few) ensuring delivery of targets described in contracts, informal agreements and strategic aspirations
• Create monthly financial and performance reports for the partners
• Manage and complete payroll each month
• Manage and monitor PAYE for Practice staff and maintain appropriate records.
• Manage contributions to the Practice pension scheme(s) and maintain appropriate records.
• Manage appropriate systems for handling and recording of all payments and invoices received by the practice, ensuring accuracy and completeness, investigating and seeking to remedy any discrepancies whilst alerting partners promptly of any concerns
• Initiate and manage roll out of any new business plan.

Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members.

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).

Organisation

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
• Keep up to date with the requirements of the Care Quality Commission (CQC) and ensure that the Practice meets them.
• Develop Practice protocols and procedures, review and update as required.
• Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place.
• Manage the procurement of Practice equipment, supplies and services within target budgets.
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
• Arrange appropriate insurance cover.
• Ensure that the Practice has an adequate business continuity plan.
• Arrange appropriate maintenance for Practice equipment.
• Liaise with external professional colleagues in appropriate settings and forum, for example, the primary care network, federation etc., to ensure that the Practice through its partners is accordingly kept up to date with issues and agendas. This might mean attending meetings to represent the practice on some occasions if appropriate.

Information Management and Technology

• Support and develop a commercially successful digital service offered by the Practice, ensuring such a service is accessible, efficient, confidential and trustworthy, following current clinical practice guidelines and compliant with information governance policies.
• Motivate, support and monitor staff in the use of IT; organise and oversee appropriate use of IT by staff and ensure effective training to enhance the digital service offered by the Practice
• Set targets and monitor standards for data entry and data collection.
• Ensure that the Practice has effective IT data security, backup, maintenance and disaster recovery plans in place.
• Liaise with Area Teams regarding systems procurement, IT funding and national IT development programmes.
• Maintain and periodically update the Practice website accordingly.

Person Specification Qualifications Essential

• At least 3-5 years experience in a very senior managerial role is essential.

Desirable

• Primary Care NHS experience is highly desirable.

Person Specification Qualifications Essential

• At least 3-5 years experience in a very senior managerial role is essential.

Desirable

• Primary Care NHS experience is highly desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Connaught Square Practice

Address

41 Connaught Square

London

W2 2HL

Employer's website

https://www.connaughtsquarepractice.co.uk/ (Opens in a new tab)

Employer details Employer name

Connaught Square Practice

Address

41 Connaught Square

London

W2 2HL

Employer's website

https://www.connaughtsquarepractice.co.uk/ (Opens in a new tab)