IAM Practice Manager - UK

Saviynt; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IAM Practice Manager to enhance customer experience and drive success. This role focuses on managing customer relationships, aligning services with business objectives, and fostering product adoption. You will collaborate with sales teams, advise on identity governance, and ensure customer satisfaction through strategic metrics analysis. Join a dynamic and growth-oriented environment that values resilience and adaptability, offering significant learning opportunities and a chance to make a real impact in the field of identity management.

Qualifications

• Experience in IAM and cybersecurity or compliance.
• Strong understanding of cloud architecture and IT landscapes.

Responsibilities

• Manage customer loyalty and adoption of services and products.
• Build strong relationships with customers and C-level executives.
• Monitor KPIs and implement corrective actions as needed.

Skills

Identity and Access Management (IAM)

Cybersecurity

Consulting

Cloud Architecture

Communication Skills

Problem-Solving Mindset

Tools

SailPoint

CyberArk

ForgeRock

Microsoft

Saviynt

Job description

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Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations face increasing cyber risks but cannot afford defensive measures to slow progress, Saviynt's Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to defend against threats while empowering users with appropriate access to digital tools.

Role: IAM Practice Manager - Customer Experience

The IAM Practice Manager will manage customer loyalty and adoption of Saviynt's services and products, aligning them with customer business objectives. The role focuses on driving customer success through advisory services, adoption strategies, and metrics analysis, leading to higher customer satisfaction, retention, and business expansion.

What You Will Be Doing

1. Serve as the primary point of contact for customers.
2. Collaborate with the Sales team to ensure a customer-focused sales and launch process.
3. Build strong relationships, including with C-level executives.
4. Understand customer identity and access governance landscapes and advise on solutions.
5. Foster trust to drive product adoption and realize business value.
6. Coordinate with internal teams to align product development with customer needs.
7. Represent customer interests in internal prioritization.
8. Prepare for key events like go-lives and releases.
9. Create and maintain success plans for each customer.
10. Monitor KPIs and implement corrective actions as needed.
11. Identify utilization trends and recommend risk mitigation strategies.
12. Plan and deliver education on new features and releases.
13. Manage renewal pipelines, especially at-risk customers.
14. Support delivery projects and process improvements.
15. Gather customer feedback to inform product and service enhancements.

What You Bring

1. Experience in Identity and Access Management (IAM); cybersecurity or compliance background is valuable.
2. Hands-on knowledge of IAM and security technologies such as SailPoint, CyberArk, ForgeRock, Microsoft, or Saviynt.
3. Consulting experience, either in large/strategic consultancy or internal corporate roles.
4. Strong understanding of cloud architecture and on-premise IT landscapes.
5. Experience in IT systems implementation, especially cloud services and identity management.
6. Knowledge of security and compliance requirements.
7. Excellent communication skills and a proactive, problem-solving mindset.
8. Willingness to travel up to 20%.

Note: We are not accepting applications from outside the United Kingdom.

Additional Requirements:

• Complete security and privacy training during onboarding and annually.
• Adhere to policies on data, incident response, business continuity, mobile device use, account management, access control, personnel security, and privacy.

Saviynt offers a dynamic, growth-oriented environment with significant learning opportunities. We value resilience and adaptability in our team members.

Equal Opportunity Statement: Saviynt is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.