Practice Manager

NHS; Leeds; On-site; GBP 50,000 - 62,000; Full time

Job summary

NHS in Leeds is seeking an accomplished practice manager to lead a busy, multi-disciplinary team within a four-partner training GP practice. You will drive financial management, HR processes, IT systems, and ensure compliance with NHS contracts and CQC standards.

The post requires strong leadership, excellent communication, and a strategic mindset to develop services, manage change, and support high-quality patient care in a dynamic primary care setting.

Qualifications

• Experience of managing multidisciplinary teams.
• Experience in HR processes and employment law.
• Financial management experience.
• Proficiency in Microsoft Excel, Outlook and Word.
• NHS/primary care general practice experience.
• Experience with PCNs.

Responsibilities

• Provide leadership and management of staff and the business.
• Oversee finances and budgets; ensure NHSE contracts compliance.
• Lead HR, recruitment, performance management.
• Maintain IT systems and information governance.
• Ensure CQC compliance and inspection readiness.
• Develop strategic plans with Partners and PCN.
• Represent practice in meetings with NHS bodies and external partners.

Skills

Leadership

Communication

HR & employment law

Financial management

MS Office (Excel/Outlook/Word)

NHS/primary care experience

SystmOne

PCNs knowledge

Diplomacy

Education

A level

Degree

Tools

SystmOne

Patch's

Job description

Are you looking for a role with a well-established practice,working in a positive, friendly environment with a group of supportivepartners?

We are looking for an accomplished, motivated manager withexcellent interpersonal and leadership skills to join us.

Providing care to 15,600 patients with four GP Partners, wehave an excellent and well-motivated practice team.

We are a premises-owning, four-Partner,training practice with a growing list size. We haveseven Salaried GP's, two Advanced Care Practitioners, three Practice Nurses,one Nursing Associate and four Healthcare Assistants providing clinicalsupport, and a strong close-knit administrative team.

We have a strong reputation as ateaching and training Practice. We share our passion for Primary Care throughproviding placements for sixth form students, teaching all years ofmedical/nursing students, allied health professionals and GP Registrars.

Although experience of working in general practice is ideal,we welcome applications from candidates who possess the skills and attributeswe are looking for, along with experience of running a small to medium businessin a complex and fast-moving environment.

Main duties of the job

Provideleadership and management of the staff and the business to enable the practiceto meet the mutually agreed aims and objectives of the Partners, within aprofitable, efficient, safe and effective working environment.

Responsible for the finances of the practice

Overall responsibility for all aspects of HR

Keep abreast of new technology and ensure existing IT is used to its full potential

Ensure that the practice complies with NHS contractual obligations in relation to patient care

Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready.

About us

We are currently a 11-doctor GMS training practice operatingfrom Lingwell Croft Surgery on Shelldrake Drive, at Middleton, Leeds. There arefour GP partners and six salaried GPs.

Providing care to 15,600 patients with four GP Partners, wehave an excellent and well-motivated practice team. An Assistant PracticeManager, IT Manager and Patient Services Manager support this role.

We are a stable partnership, working closely with thePractice Manager in day-to-day communications, monthly management meetings, andbusiness planning meetings, in which the postholder will have a key role.

The successful candidate will have a positive andapproachable manner and excellent communication and organisation skills. Theywill have a business management background and experience of developingservices, managing change, managing teams, financial management and regulatorycompliance.

Job responsibilities

JobSummary

Provideleadership and management of the staff and the business to enable the practiceto meet the mutually agreed aims and objectives of the Partners, within aprofitable, efficient, safe and effective working environment.

Thepost holder will

Keep abreast of current affairs and identify potentialopportunities and threats.

Contribute to practice strategy; formulate objectives and researchand develop ideas for future practice development

Monitor and evaluate performance of the practice team againstobjectives; identify and manage change

Develop and maintain effective communication both within thepractice and with relevant outside agencies

Independently and collaboratively project manage new anddeveloping service change within the practices/primary care network (PCN)

Ensure the practice meets CQC standards

Finance

Responsible for the finances of the practice

Ensure the organisational requirements of the practice contractswith NHSE are fully met and complied with

Support the Partners to develop and implement processes to achieveclinical targets of QOF and enhanced services.

Directly contribute to profit improvement by exploring areas forincreasing income and reducing costs.

Develop and control practice budgets and financial systems.

Prepare financial budgets and cash-flow forecasts.

Liaise with the accountant, bank, and business insurance companiesas appropriate or as directed by the Partners.

Oversee the administration of the NHS Pension and StakeholderPension Schemes

Liaise with the ICB and payment agencies regarding queries withpayments relating to the contract, e.g. enhanced services.

Manage the Partners drawings in consultation with the accountant.

StrategicPlanning

Workingwith the Partners to.

Keep abreast of current affairs and identify potentialopportunities and threats.

Assess and evaluate accommodation requirements and managedevelopment and expansion opportunities if appropriate.

Implement and update the Practice Development Plan, overseeing theimplementation of the aims and objectives.

Assist the practice in the wider community and with forging linkswith other local practices, education bodies, the LMC and relevant agencies andin particular working collaboratively within the PCN.

Formulate objectives and research and develop ideas for futurepractice development.

To represent the practice at PCN, federation and ICB meetings

To make recommendations to the Partners for practice developmentabout enhancing patient services and potential sources of income

Lead and coordinate projects within the practice.

HumanResources

Overallresponsibility for all aspects of HR

Recruitment and selection of staff working, including contracts ofemployment and job descriptions.

Employment Law compliance for the disciplinary and dismissalprocess and after discussion with the partners take any legal advice necessary.

Awareness of current employment legislation

Development and maintenance of good employee/employerrelationships

Ensuring that members of the existing staff team are aware of anychanges that occur in the practice.

To maintain good communication at all times with the practice team

To oversee rotas which allow good staff cover at all times as wellas giving the flexibility required at short notice to cover for illness, etc.

Workforce planning to ensure a good skill mix with staff havingthe appropriate level of training to enable them to carry out their individualroles and responsibilities effectively

To implement pay rises/scales and increments at the appropriatetime.

Responsibility for appropriate paperwork for doctors/staff DBS(Disclosure and Barring Service) checks

To meet with PCN and attached staff as and when necessary andarrange/attend regular meetings with partners to discuss all issues aroundpatient care.

To ensure that suitable facilities are available to enable allstaff to work within the practice.

Be responsible for the health and safety policy and itsimplementation.

Facilitate the development of a multi-disciplinary effectiveprimary health care team.

InformationTechnology

Ensure the update of appropriate information governance systems.

Ensure all Practice IT and telephone systems are functioningeffectively.

Ensure the IG and DSP toolkit requirements are met.

Keep abreast of new technology and ensure existing IT is used toits full potential.

Ensure that the Practice complies with NHS contractual obligationsin relation to patient care.

Maintain registration policies and monitor patient turnover andcapitation.

Oversee and manage effective appointment systems.

Routinely monitor and assess practice performance against patientaccess and demand targets.

Premisesand Equipment

Manage all aspects of the related practice premises.

Represent the practice to negotiate leasing contracts and theirrenewals.

Liaise with NHSE in notional rent review and challenge ifappropriate.

Be responsible for planning and premises expansion projects.

CQC/Compliance

Oversee and maintain compliance with CQC regulations and ensurethat the practice meets the essential standards and is inspection ready.

Ensure the practice maintains compliance with its NHSE contractualobligations.

Person Specification

Experience

• Experience of managing multidisciplinary teams, with some knowledge of employment law & health & safety regulations.
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Financial management experience and knowledge of accounting.
• Experience of working with members of the public.
• Proficiency in Microsoft packages, including Excel, outlook and word.
• Excellent communication (oral and written) and inter personal skills
• Ability to comply with confidential arrangements
• A considered approach with a diplomatic personality when required
• NHS/primary care general practice experience
• Experience of SystmOne
• Experience of Patch's
• Experience of PCN's and how they work

Qualifications

• Educated to A level standard
• Educated to degree level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £62,000 a yearDepending on experience