Contracts and Administration Manager

NHS; Greater London; On-site; CAD 79,000 - 118,000; Part time

Benefits offered by this job

Flexible working arrangements

Staff wellbeing programs

Job summary

The Chislehurst Partnership is a forward-thinking GP practice formed through the merger of The Woodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centred care to around 24,000 patients across three sites in Chislehurst.

We are seeking a Contracts and Administration Manager to lead the Administration Team, ensure NHS contractual compliance, monitor performance, and support data quality and reporting while fostering a positive, patient-focused working environment.

Qualifications

• Experience managing GP contracts, QOF, and Enhanced Services.
• Strong data analysis and reporting skills.
• Excellent organisational and communication abilities.
• Knowledge of GDPR and information governance.

Responsibilities

• Lead management of contracts, enhanced services, and PCN requirements.
• Monitor performance targets and analyze data for reports.
• Oversee Administration Team and ensure compliance.
• Collaborate with PCN, NHS organisations and stakeholders.

Skills

Contract management

Performance monitoring

Data analysis

Team leadership

Regulatory compliance

Education

Healthcare management degree

Tools

EMIS Web

Microsoft Excel

NHS clinical systems

Job description

Job PurposeThe Contracts and Administration Manager is responsible for the effective management ofPractice contracts, enhanced services, performance monitoring and administrative operations.The post holder will oversee the Administration Team, ensure compliance with NHS contractualrequirements, monitor performance targets, maintain high standards of data quality andreporting, support regulatory compliance, and contribute to the efficient day-to-day running ofthe Practice.The post holder is accountable to the Practice Manager and Partners and will work collaborativelywith all members of the Practice team, the Primary Care Network (PCN), NHS organisations andexternal stakeholders as required.The successful candidate will provide effective leadership and operational management of theAdministration Team and will demonstrate excellent communication, organisational andinterpersonal skills. They will promote a positive working environment and maintain a caring,professional and patient-focused approach towards colleagues and patients.

Main duties of the job

Main Duties and ResponsibilitiesContract Management and PerformanceLead the management, monitoring and delivery of Practice contracts, Enhanced Services,Local Incentive Schemes and Primary Care Network PCN contractual requirements.Ensure compliance with all NHS contractual obligations and service specifications.Monitor contractual performance and achievement of targets, escalating risks and issueswhere appropriate.Analyse performance data and provide regular reports to the Practice Manager andPartners.Identify opportunities to maximise contract income and improve service delivery.Ensure accurate and timely submission of all claims, returns and performance reports.Maintain a comprehensive understanding of NHS contractual requirements andimplement changes as required.Ensure relevant staff are aware of contractual obligations, targets and performanceexpectations.

About us

The Chislehurst Partnership is a forward-thinking GP practice formed through the merger of TheWoodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centredcare to approximately 24,000 patients across three sites in the heart of Chislehurst.We are committed to delivering excellent patient care through innovation, collaboration, andcontinuous improvement. Our multidisciplinary team, including GPs, GP Registrars, Mental HealthPractitioners, Nurses, Healthcare Assistants, Social Prescribing Link Workers, First ContactPhysiotherapists, and Physician Associates, works together to support the health and wellbeing ofour local population while fostering a positive, inclusive, and supportive working environment forstaff.

Job responsibilities

The Chislehurst PartnershipJob DescriptionJob Title:Hours:Working Pattern:Salary:Reporting to:Contracts and Administration Manager32 hours per weekMonday, Tuesday, Thursday and FridayDependent on experiencePractice ManagerAbout UsThe Chislehurst Partnership is a forward-thinking GP practice formed through the merger of TheWoodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centredcare to approximately 24,000 patients across three sites in the heart of Chislehurst.We are committed to delivering excellent patient care through innovation, collaboration, andcontinuous improvement. Our multidisciplinary team, including GPs, GP Registrars, Mental HealthPractitioners, Nurses, Healthcare Assistants, Social Prescribing Link Workers, First ContactPhysiotherapists, and Physician Associates, works together to support the health and wellbeing ofour local population while fostering a positive, inclusive, and supportive working environment forstaff.Why Join Us?Caring for 24,000 patients across three sitesStrong community focus and commitment to population healthSupportive multidisciplinary team including GP Partners, Salaried GPs, Advanced NursePractitioners, Clinical Pharmacists and ParamedicsExcellent administrative and operational supportEMIS clinical system with AccuRx integrationActive and innovative Primary Care NetworkOpportunities for leadership and professional developmentFlexible and family-friendly working arrangementsStrong commitment to staff wellbeing and career progressionJob PurposeThe Contracts and Administration Manager is responsible for the effective management ofPractice contracts, enhanced services, performance monitoring and administrative operations.The post holder will oversee the Administration Team, ensure compliance with NHS contractualrequirements, monitor performance targets, maintain high standards of data quality andreporting, support regulatory compliance, and contribute to the efficient day-to-day running ofthe Practice.The post holder is accountable to the Practice Manager and Partners and will work collaborativelywith all members of the Practice team, the Primary Care Network PCN, NHS organisations andexternal stakeholders as required.The successful candidate will provide effective leadership and operational management of theAdministration Team and will demonstrate excellent communication, organisational andinterpersonal skills. They will promote a positive working environment and maintain a caring,professional and patient-focused approach towards colleagues and patients.Main Duties and ResponsibilitiesContract Management and PerformanceLead the management, monitoring and delivery of Practice contracts, Enhanced Services,Local Incentive Schemes and Primary Care Network (PCN) contractual requirements.Ensure compliance with all NHS contractual obligations and service specifications.Monitor contractual performance and achievement of targets, escalating risks and issueswhere appropriate.Analyse performance data and provide regular reports to the Practice Manager andPartners.Identify opportunities to maximise contract income and improve service delivery.Ensure accurate and timely submission of all claims, returns and performance reports.Maintain a comprehensive understanding of NHS contractual requirements andimplement changes as required.Ensure relevant staff are aware of contractual obligations, targets and performanceexpectations.Data Quality and Clinical SystemsLead data quality initiatives to ensure accurate recording, coding and reporting of clinicalactivity.Monitor performance dashboards and undertake data analysis to support contractualachievement.Oversee the effective administration of EMIS Web and associated clinical systems.Manage appointment book configuration and template maintenance within EMIS Web.Ensure accurate clinical coding and data entry processes are maintained throughout thePractice.Support the utilisation of digital systems to improve operational efficiency and patientservices.Produce reports and audits using EMIS Web and other Practice systems.Administration and Operational ManagementProvide day-to-day leadership and management of the Administration Team, includingworkflow, prescribing, contracts and reception functions.Ensure workloads are effectively managed and completed accurately to a high standard.Monitor workflow processes and implement improvements where required.Review, develop and implement administrative systems, policies and procedures.Ensure administrative services support safe, effective and responsive patient care.Support business continuity planning and ensure adherence to Practice continuityprocedures.Provide operational management support to ensure the smooth running of the Practice.Identify opportunities to improve productivity, efficiency and patient experience.Team Leadership and Staff ManagementLead, motivate, support and develop members of the Administration Team.Manage staffing levels and coordinate rotas to ensure appropriate service coverage.Facilitate the recruitment, induction and onboarding of new administrative staff.Conduct annual appraisals, probation reviews and performance management meetings.Identify staff training requirements and coordinate learning and developmentopportunities.Hold regular team meetings and one-to-one sessions.Promote a positive, collaborative and patient-centred culture within the Practice.Support employee wellbeing and professional development.Quality, Governance and ComplianceSupport and lead activities required to maintain compliance with Care QualityCommission (CQC) standards and regulations.Coordinate audits and quality improvement initiatives.Ensure compliance with Information Governance, GDPR, confidentiality and dataprotection requirements.Maintain accurate records and reporting systems.Ensure Practice policies and procedures are implemented and regularly reviewed.Monitor and support achievement of quality and performance standards.Ensure all work is completed within required timescales and deadlines.Practice SupportSupport Practice projects, service developments and change management initiatives.Develop effective working relationships with the PCN, ICB, commissioners and externalstakeholders.Undertake any other duties consistent with the nature and responsibilities of the post tosupport the efficient operation of the Practice.Person SpecificationEssential CriteriaPrevious management experience within a GP Practice, Primary Care Network or NHSsetting.Demonstrable experience in managing GP contracts, QOF, Enhanced Services andperformance targets.Experience managing and developing administrative teams.Strong understanding of NHS contractual requirements and primary care performanceframeworks.Experience using EMIS Web and NHS clinical systems.Experience of data analysis, reporting and performance monitoring.Excellent organisational and time management skills.Excellent communication and interpersonal skills.Ability to prioritise competing demands and meet deadlines.Proficiency in Microsoft Office applications, particularly Excel.Knowledge of Information Governance, GDPR and data protection requirements.Desirable CriteriaExperience supporting CQC inspections and compliance activities.Qualification in healthcare management, business management or a related field.Experience of Primary Care Network service specifications.Experience of project management and service improvement.Personal AttributesThe post holder will:Demonstrate professionalism, integrity and confidentiality.Be highly organised and self-motivated.Be committed to continuous improvement and service excellence.Have a positive, flexible and proactive approach to work.Be caring, respectful and supportive towards patients and colleagues.Be able to work independently and as part of a wider team.The post holder will be required to comply with all Practice policies and procedures, includingthose relating to Information Governance, Data Protection (UK GDPR), Confidentiality, Health andSafety, Equality and Diversity, Infection Prevention and Control, and Safeguarding of Children andVulnerable Adults.The post holder must maintain confidentiality at all times regarding patients, staff and Practicebusiness and ensure compliance with NHS standards and relevant legislation.This post is subject to a satisfactory Disclosure and Barring Service (DBS) check appropriate tothe role. The post holder will be required to undertake mandatory NHS training, includingSafeguarding, Information Governance, Fire Safety, Health and Safety, and Infection Preventionand Control training.The duties and responsibilities outlined in this Job Description are not intended to be exhaustiveand may be amended, following consultation, to meet the changing needs of the Practice. Thepost holder may be required to undertake other duties commensurate with the grade and natureof the post.

Person Specification

Qualifications

• Previous management experience within a GP Practice, Primary Care Network or NHS
• setting.
• Demonstrable experience in managing GP contracts, QOF, Enhanced Services and
• performance targets.
• Experience managing and developing administrative teams.
• Strong understanding of NHS contractual requirements and primary care performance
• frameworks.
• Experience using EMIS Web and NHS clinical systems.
• Experience of data analysis, reporting and performance monitoring.
• Excellent organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise competing demands and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel.
• Knowledge of Information Governance, GDPR and data protection requirements.
• Experience supporting CQC inspections and compliance activities.
• Qualification in healthcare management, business management or a related field.
• Experience of Primary Care Network service specifications.
• Experience of project management and service improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.